Summary of Career

1. Worked alongside with Service team (CFTD) for early resolution of market complaints providing technical explanation and justification of the problems while prioritizing customer satisfaction at the same time.

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2. Investigated critical defects of more than 150 cases related to production, design, customer usage and local suppliers by conducting Root Cause Analysis and devised countermeasures for reoccurrence prevention.

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3. Conducted investigations based on concepts of PDCA, 5 WHY analysis, 4 M analysis, and Toyota Business practices

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4. Monitored statistical data for high concern critical defects including fire hazard and safety issues

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5. New vehicle Quality evaluation planning as per the Master schedule

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6. Planned and conducted project trial activities such as Static and Dynamic testing

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7. Modification of the Complete Vehicle Inspection Standards (CVIS) as per the marketing requirements of Pakistan

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8. Liaising with product development and customer first teams to counter and improve on market feedback queries and problems

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9. Articulated vendor management activities such as liaising, monitoring and controlling agreed parameters in accordance with global standards of Toyota

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10. Presented the Top Management with weekly updates of the critical defects and countermeasures taken for warranty reduction activities.

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