Summary of Career

1. - Supervising and managing operations department of three branches.

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2. - Providing operations department team with a stimulative and supportive environment.

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3. - Maintaining and increasing standards of customer service.

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4. Driving Team performance

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5. Ensure the accuracy in all filling work, data processing and reporting.

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6. - Responsible for all department managers and executives, with review/approval responsibility for all operations employees

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7. - Directly conduct meetings with existing clients time to time in order to resolve their concerns and queries related to their case.

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8. - Recruit, select, train, assign, schedule, coach, counsel and discipline employees

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9. - Familiar with a variety of the field's concepts, practices and procedures.

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10. - Dealing with clients on calls also to enhance client satisfaction and to address their issues.

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