MICHELLE BAUTISTA
Front Line Associate
Dubai
Summary of Career
1. Front Line Associate
2. Basically deals with buying and selling of foreign currencies. Performing financial transactions such as money transfers, foreign exchange currency and all exchange related transactions accurately.
3. Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.
4. Processing money transfer worldwide such as Western Union, Cash Express, Transfast and other money transfer products
5. Resolve problems or discrepancies concerning customer's accounts
6. Ensure accurate and timely processing of all transactions for customers and balance daily work activities in accordance with correct procedures.
7. Compose and send mails to customers and other correspondence related to issues if discrepancies or complaints happens.
8. Open bank account for Filipino customers with tie up bank in the Philippines.
9. Processing of local transactions such as credit card payments and other utility bills
10. Processing of PAN Card application for Indian customers
Bachelor 01 April 2009
Bachelor of Science in Business Administration Major in Entrepreneurship