Experience as Data Entry Cum IT Support

• Employer

  Sahat Al Madina Hypermarket LLC

• From

  02 January 2019

• To

  02 January 2019

• Detail

  Entering customer and account data from source documents within time
  limits
  • Research and obtain further information for incomplete documents
  • Keep information confidential
  • troubleshoot system and network problems, diagnosing and solving
  hardware or software faults

Experience as Technical Support Engineer

• Employer

  WeSix IT Solutions

• From

  21 February 2018

• To

  25 December 2018

• Detail

  Installation & configuration of a company’s computer hardware operating
  systems and applications
  ? Diagnosing and solving hardware or software faults
  ? Working in field to visit customers/employees if the problem is more serious
  ? Testing and fixing bugs found in the application
  ? monitor and maintain computer systems and networks
  ? Answered telephone calls promptly and minimized delays that could lead to
  abandoned calls.
  ? Managed customers' expectations and experience to a high degree of
  customer satisfaction

Experience as Technical Support Executive

• Employer

  spAcc Software

• From

  17 December 2014

• To

  09 February 2018

• Detail

  Installed software, modified and repaired hardware and resolved
  technical issues.
  ? Provided base level IT support to non-technical personnel within
  the business.
  ? Managed call flow and responded to technical support needs of
  ? Resolved customer issues in aclear, courteous and straightforward
  manner.
  ? Worked closely with team members to meet or exceed all customer
  service requirements