Experience as IT Technical Support

• Employer

  Syncere Technologies

• From

  12 April 2017

• To

  08 February 2022

• Detail

  Ensure operation of equipment by completing preventive maintenance
  requirements; calling for repairs; maintaining equipment inventories; evaluating
  new equipment and techniques.
  • Conducting customer need analysis and presenting the customer with possible
  solutions.
  • Installing and configuring hardware and software components to ensure usability.
  • Troubleshooting hardware and software issues.
  • Repairing or replacing damaged hardware.
  • Upgrading the entire system to enable compatible software on all computers.
  • Installing and upgrading anti-virus software to ensure security at the user level.
  • Performing tests and evaluations on new software and hardware.
  • Providing support to users and being the first point of contact for error reporting.
  • Establishing good relationships with all departments and colleagues.
  • Provide support, including procedural documentation and relevant reports.

Information Technology

• Duration

  Six Months
• Description

  Advanced Office and Networking from IBA University