Skills
EHR
EMR
CLIENT RELATIONSHIP
ACCOUNT MANAGEMENT
CUSTOMER SERVICE
MS-OFFICE
Healthcare IT
Remote implementation
Functional support
SysAid
Siebel
Windows
Profile Details
Experience
7 Years
U.A.E Experience
--
Industry
Healthcare/Laboratory
Nationality
Indian
Visa Status
Visit Visa in UAE
Qualification
Bachelor - ? B.Sc (Information System Management), SRM University, Chennai
Driving License
Valid DL issued from India
Industry Titles
Healthcare/Laboratory
Summary of Career
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Experience with each phase of project life cycle including end-user meetings, design, specifications, build-up, customization, testing, implementation and go live support
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Develop a thorough understanding of organizational processes relative to specific program workflows
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Deliver exceptional remote customer service and improve overall user experience by intuitive analytical ability to attain system and application level support and solutions
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Contribute to organization’s mission of utilizing information technology to improve client care
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Responsive to requests and concerns from users in troubleshooting application issues
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Collaborate with organizational management to facilitate change management processes
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Prepare detailed requirements and specification through technical expertise in identifying, evaluation and developing systems and procedures to meet organizational enterprise
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Worked with CCM team, a Federal Incentive Program, as the lead point of contact to assist clients with application navigation and inquiries through ownership of project from start to completion in providing supervision and oversight
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Liaise between client and cross functional internal teams to ensure timely and successful delivery of solutions in accordance with client specifications
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Accountability for resolving client issues of high urgency, proposing solutions and escalating to appropriate internal queue for resolution through the creation of help desk tickets
Resume / CV
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Work Experience
Academic Qualification
Bachelor
01 May 2011
? B.Sc (Information System Management), SRM University, Chennai
Certifications
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