Summary of Career

1. Effectively manage large amounts of incoming calls

---

2. Provide detailed information on services and products to customers.

---

3. Handled emotional customer with delicacy, listening empathetically while maintaining company policy.

---

4. Setting up new customer account

---

5. Listen to customer’s questions and concerns, and provide solutions.

---

6. Provide detailed information on services and products to customers.

---

7. Process orders, forms, applications and requests

---

8. Handle and resolve customer complaints.

---

9. Determine appropriate corrective action.

---

10. Maintaining records of supplier contracts, agreements, goods ordered and received.

---