Jackelyn
FM Coordinator
Abu Dhabi
Summary of Career
1. Investigating customer complaints and providing written report to the Operation manager with corrective and preventive action plan
2. Prepare reports concerning site, payroll and department expenses
3. Regularly liaise with client and provide feedback regarding operations.
4. Serve as the primary point of contact for all soft services-related matters, handle email requests for information, complaints and client request (reactive task)
5. Prepare monthly reports, scope of work, estimations for outstanding works as when required.
6. Manage service providers and monitor performance against contracted SLAs and KPI
7. Dealing with staff BICSc training and assessment
8. Ensure that all work is carried out as per safety standards
9. Ensure that all Supervisors are aware of all safety procedures and adhere unfailingly
10. Inspect/audit projects for conformance to prescribed standard
Experience as HK TEAM LEADER
ABU DHABI NATIONAL HOTEL COMPASS
30 August 2010
02 November 2012
? Established standard and best practices for all housekeeping staff
? Conduct briefing and training to improve the standard
? Make recommendation to improve service and ensure more efficient operation.
? Prepare daily and weekly report and records data with regards to assignment, personnel actions and time cards.
? Assigned team members their duties and inspect work for conformance to prescribed standard
Experience as SOFT SERVICE SUPERVISOR
EMRILL
12 November 2012
25 May 2014
? Assigned team members their duties and inspect work for conformance to prescribed standard
? Investigate complaints regarding housekeeping services and taking corrective action
? Oversee stock inventories, ensuring stock level and supplies are adequate.
? Conduct orientation /inductions to explain company policies, procedure, core values and site rules and regulation
? Attend client and management weekly meeting to discuss the progress and accomplishment
Experience as PROJECT IN CHARGE/OPERATION SUPERVISOR
MARINA FACILITIES MANAGEMENT
13 June 2014
19 December 2015
? Manage projects and provide support to soft service department
? Conduct site visit for new tender and part of mobilization team for awarded projects.
? Provides supports to Operation and Division Manager
? Prepare monthly reports, scope of work, estimations for outstanding works as when required.
? Serve as the primary point of contact for all soft services-related matters, handle email requests for information, complaints and client request beyond the scope of work
? Manage service providers and monitor performance against contracted SLAs and KPI
? Dealing with staff training and assessment
? Inspect project for conformance to prescribed standard
? Planned strategy to ensure efficient management of assets managed, maintained and supported the reliability of the systems, equipment, properties and assets in the project.
Experience as FM SOFT SERVICE COORDINATOR
MAB FACILITIES MANAGEMENT
30 December 2015
15 January 2019
? Co-ordinates preventive maintenance schedules and activities for all disciplines
? Liaise with help desk routine complaints and PPM
? Manage service providers and monitor performance against contracted SLAs and KPI
? Follow up with service providers/sub-contractors for routine and planned activities
? Prepare monthly reports, scope of work, estimations for outstanding works as when required.
? Regularly liaise with client and provide feedback regarding operations.
? Directly responsible for junior site-based staff (Non -Managerial) and their assessment, training and development
? Ensure that all work is carried out as per safety standards
? Ensure that all Supervisors are aware of all safety procedures and adhere unfailingly
? Bringing any safety concerns to the attention of the Area FM/FM
? Ensure that site equipment is used in accordance with manufacturer's Instruction and may issue method statements and risk assessments.
Intermediate 01 April 2000
4YRS IN BACHELOR OF SCIENCE IN INDUSTRIAL ENGINEERING