Summary of Career

1. ? Providing the technical support & assistance to US clients

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2. ? Providing Hardware, Software, Networking and Operating windows installation

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3. ? Record all contacts, troubleshooting steps, and resolutions into the IT Service Desk Management tool

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4. ? Worked with end users resolving their software and hardware issues in efficient manners

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5. ? Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner, in accordance with current procedures

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6. ? Excellent knowledge on Windows Operating system as (windows 7, 8, 10 & MAC book)

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7. ? Active Directory- Adding & deleting user accounts

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8. ? Providing network support experience (LAN, WAN & VPN/Remote Connectivity, TCP/IP)

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9. ? MS Office (Word, Excel, Outlook, PowerPoint, Access); VMware applications; Salesforce; anti-virus programs

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10. Microsoft Exchange server support

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