Summary of Career

1. Providing technical support & assistance to users facing issues related to Microsoft 365 applications, through a series of actions, either via remote application, phone, email or chat, until they’ve solved the technical issue.

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2. Helping users with the installation,repair and update of office 365 click to run

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3. Assisting users with the related queries to office 365.

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4. Refer to internal database or external resources to provide accurate tech solutions.

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5. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams (e.g. developer team).

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6. Coordinating with different teams that are specified for application to get the query/issue resolved efficiently and on time.

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7. Following up on the opened incidents/tickets/cases until closure.

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8. Providing adequate knowledge of office 365 portal

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9. Providing windows support and create a different ticket with the dedicated team as required

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10. Achieving maximum customer satisfaction surveys to meet self and team targets.

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