Waseema Tabasum
Dubai
Summary of Career
1. ? A customer focused, performance driven professional with over 13 years’ experience in customer relationship operations management, developing procedures, service standards for business excellence, process management, team management and quality management
2. ? Competent to create win-win relationships with customers, coupled with proven acumen in managing customer centric operations and ensuring customer satisfaction.
3. ? An analytical bent of mind with expertise in maintaining the highest level of quality in operations; ensuring adherence to all the quality parameters and procedures as per the stringent norms.
4. ? A prolific team leader, trainer, anchor and a voice over artist; possess excellent people management, effective communication and strong interpersonal skills with an ability to excel within a challenging environment.
5. ? Strong problem solving & analytical skills with the flexibility to work cohesively as part of a multidisciplinary team with exceptional troubleshooting, communication, prioritization, problem solving and management skills.
6. ? Well conversant with a work force administrative functions; demonstrated ability in developing and ensuring customer satisfaction by maintaining excellent Turnaround Time (TAT) for delivery along with service quality norms
7. ? Excellent time management skills with proven ability to work accurately and quickly prioritize, coordinate and consolidate tasks, whilst simultaneously managing the diverse range of function from multiple sources. PROFESSIONAL
8. Coordinating office activities and operations to secure efficiency and compliance to company policies.
9. Submit timely reports and prepare presentations/proposals as assigned.
10. Assist colleagues whenever necessary.
Experience as Operations Executive
Standard Chartered Bank
09 March 2014
21 June 2017
operations Executive
Master 01 December 2017
MBAMaster 01 December 2017
MBA - HRMaster 01 December 2017
MBA - HR