Summary of Career

1. Managing a team of 27 customer service associates

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2. Preparation and implementation of Yearly plans, targets, budgeting and monthly strategies along with office administration

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3. Yearly performance review and report submission

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4. Recruiting staff and staff appraisals

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5. Monitoring financials and reporting mechanism

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6. Client and customer relationship management

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7. Business correspondence, drafting, letters, suitability reports, business proposals and cost analyses

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8. Meetings with existing company clients and potential customers

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9. Internal and external team conflict management

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10. Forex deals and funds management

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