Muhammad Arslan Jaffari
Profile Views 78

HR & Customer Service Manager
Sialkot, Pakistan

Skills
Human resources, Customer Service, Payroll, Administration, Procurement, MS word, MS Excel, Peachtree Accounting,

  • Experience
    5 Years
  • U.A.E Experience
    --
  • Nationality
    Pakistani
  • Visa status
    Not Applicable
  • Qualification
    Master - MBA (Human Resource Management)
Summary of Career

1. A highly motivated professional with 5 years of diversified working experience in Manufacturing, Export and Education Industry.

2. Dealing with day to day operations of HR functions and duties: Responsible for end-to-end recruitment

3. Advertise vacancies, assess applications, interview applicants.

4. Compiling, updating and maintaining employee and employment records >Responsible for health, safety and environment of employees

5. Supporting employees with requests concerning human resources issues

6. Overseeing exit interviews >Implementing rules and regulations

7. Coordinating and arranging Staff meetings with Directors

8. Providing customer service: >Corresponding & dealing with international clients

9. Handling complaints >Answering customer inquiries

10. Tracking orders and shipments

Work Experience (Employment History)
Experience as HR & Customer Service Manager
  • Employer
    Falcon Surgical Company (Pvt) Ltd.
  • From
    2016-10-01
  • To
    2019-09-06
  • Detail
    Dealing with day to day operations of HR functions and duties:
    • Conducting job interviews
    • Compiling, updating and maintaining employee and employment records
    • Responsible for health, safety and environment of employees
    • Supporting employees with requests concerning human resources issues
    • Implementing rules and regulations

    Providing customer service:
    • Corresponding & dealing with international clients
    • Handling complaints
    • Answering customer inquiries
    • Tracking orders and shipments

    Key Major Achievements,
    • Overseen and Implemented Peachtree software for purchasing and inventory control
    • Achieved sales worth 48,171 USD from Jan-May 2019 (Increased 57% than 2018)
Experience as Assistant HR Manager
  • Employer
    Falcon Surgical Company (Pvt) Ltd.
  • From
    2015-08-19
  • To
    2016-09-30
  • Detail
    • Assisted HR-Manager in recruitment
    • Maintained and updated the employee’s personal files
    • Employee Evaluation
    • Maintained the daily absent and late comers report
    • Prepared office orders, warnings and notices
    • Overseen work performance of workers
    • Daily Report to Senior HR-Manager
    • Assisted in payroll preparation by providing relevant data (absences, bonus, leaves)
Experience as HR Administrator
  • Employer
    Unique Public High School Chawinda Sialkot
  • From
    2014-08-06
  • To
    2015-07-14
  • Detail
    • Purchased Goods and Equipment, and Process Invoices
    • Supervised Other Administrative Staff
    • Coordinated Examination and Assessment Processes
    • Dealt with Queries and Complaints Procedures
    • Coordinated Staff Recruitment and Interviews
    • Managed the Student Life Cycle From Registration/Admission to Graduation/Leaving
Academic Qualification
Master 2019-02
MBA (Human Resource Management)
Achievements