Muhammad Arslan Jaffari

HR & Customer Service Manager
Sialkot, Pakistan


Profile Views 531

Recommendations (0)
Last Seen: 20 December 2022 3:07 PM

Skills
Human resources Customer Service Payroll Administration Procurement MS word MS Excel Peachtree Accounting Emailing Great Communication Skills Hard Working Team Player Positive Attitude towards Work
  • Experience
    8 Years
  • U.A.E Experience
    Fresh
  • Industry
    HR - Human Resources/Public Relationship
  • Nationality
    Pakistani
  • Visa status
    Not Applicable
  • Qualification
    Master - MBA (Human Resource Management)
  • Driving License: NA
Other Matching Titles/Position
HR Assistant
HR Officer
HR Coordinator
Assistant HR Manager
Admin Assistant
Industry Titles
HR - Human Resources/Public Relationship
HR - Human Resources/Public Relationship
FMCG

Summary of Career

1. A highly motivated professional with 8 years of diversified working experience in Manufacturing, Export and Education Industry.


2. Dealing with day to day operations of HR functions and duties: Responsible for end-to-end recruitment


3. Advertise vacancies, assess applications, interview applicants.


4. Compiling, updating and maintaining employee and employment records >Responsible for health, safety and environment of employees


5. Supporting employees with requests concerning human resources issues


6. Overseeing exit interviews >Implementing rules and regulations


7. Coordinating and arranging Staff meetings with Directors


8. Providing customer service: >Corresponding & dealing with international clients


9. Handling complaints >Answering customer inquiries


10. Tracking orders and shipments


Achievements
Most Committed Employee of the Year 2019

Received a certificate of most committed employee of the year during working as HR and Customer Service Manager.


Work Experience (Employment History)

Experience as HR and Marketing Manager

  • Employer

    Life Care Instruments

  • From

    16 December 2021

  • To

    18 November 2022

  • Detail

    Dealing with complete Marketing tasks:
    Handling Alibaba.com account, (Product Listing, RFQ submission, Editing of products information, Corresponding and attracting new customers and getting new orders)
    Using Social Media Platforms to promote new products and attract buyers (LinkedIn, Facebook, Instagram)
    Direct emailing to the relevant companies and buyers to introduce them about our company and the products
    Lead market research efforts to uncover the viability of current and existing products
    After order confirmation manage all the production of the products and production team
    Evaluating and optimizing marketing and pricing strategies
    Generating new business leads
    Dealing with day to day operations of HR functions and duties:
    Responsible for end-to-end recruitment
    Advertise vacancies, assess applications, interview applicants
    Compiling, updating and maintaining employee and employment records
    Managing payroll of employees
    Responsible for health, safety and environment of employees

Experience as HR & Customer Service Manager

  • Employer

    Falcon Surgical Company (Pvt) Ltd.

  • From

    01 October 2016

  • To

    15 December 2021

  • Detail

    Dealing with day to day operations of HR functions and duties:
    • Conducting job interviews
    • Compiling, updating and maintaining employee and employment records
    • Responsible for health, safety and environment of employees
    • Supporting employees with requests concerning human resources issues
    • Implementing rules and regulations

    Providing customer service:
    • Corresponding & dealing with international clients
    • Handling complaints
    • Answering customer inquiries
    • Tracking orders and shipments

    Key Major Achievements,
    • Overseen and Implemented Peachtree software for purchasing and inventory control
    • Achieved sales worth 88,818 USD in 2019 (Increased 43% than 2018)

Experience as Assistant HR Manager

  • Employer

    Falcon Surgical Company (Pvt) Ltd.

  • From

    19 August 2015

  • To

    30 September 2016

  • Detail

    • Assisted HR-Manager in recruitment
    • Maintained and updated the employee’s personal files
    • Employee Evaluation
    • Maintained the daily absent and late comers report
    • Prepared office orders, warnings and notices
    • Overseen work performance of workers
    • Daily Report to Senior HR-Manager
    • Assisted in payroll preparation by providing relevant data (absences, bonus, leaves)

Experience as HR Administrator

  • Employer

    Unique Public High School Chawinda Sialkot

  • From

    06 August 2014

  • To

    14 July 2015

  • Detail

    • Purchased Goods and Equipment, and Process Invoices
    • Supervised Other Administrative Staff
    • Coordinated Examination and Assessment Processes
    • Dealt with Queries and Complaints Procedures
    • Coordinated Staff Recruitment and Interviews
    • Managed the Student Life Cycle From Registration/Admission to Graduation/Leaving

Academic Qualification

Master 17 July 2020

MBA (Human Resource Management)
Certifications
Recommend Muhammad Arslan Jaffari
Related UserList of Members
Mentor
Not yet Assigned
Profile Answers
Related Professionals
Profession: Human Resources
Current City: Toronto

Profession: IT recruiter
Current City: Dubai

Profession: HR
Current City: 0

Profession: HR
Current City: Abu Dhabi

Profession: HR Associate
Current City: Dehradun

Profession: Human Resource and Management Officer
Current City: Doha