Muhammad Arslan Jaffari
HR & Customer Service Manager
Sialkot, Pakistan
Summary of Career
1. A highly motivated professional with 8 years of diversified working experience in Manufacturing, Export and Education Industry.
2. Dealing with day to day operations of HR functions and duties: Responsible for end-to-end recruitment
3. Advertise vacancies, assess applications, interview applicants.
4. Compiling, updating and maintaining employee and employment records >Responsible for health, safety and environment of employees
5. Supporting employees with requests concerning human resources issues
6. Overseeing exit interviews >Implementing rules and regulations
7. Coordinating and arranging Staff meetings with Directors
8. Providing customer service: >Corresponding & dealing with international clients
9. Handling complaints >Answering customer inquiries
10. Tracking orders and shipments
Received a certificate of most committed employee of the year during working as HR and Customer Service Manager.
Experience as HR and Marketing Manager
Life Care Instruments
16 December 2021
18 November 2022
Dealing with complete Marketing tasks:
Handling Alibaba.com account, (Product Listing, RFQ submission, Editing of products information, Corresponding and attracting new customers and getting new orders)
Using Social Media Platforms to promote new products and attract buyers (LinkedIn, Facebook, Instagram)
Direct emailing to the relevant companies and buyers to introduce them about our company and the products
Lead market research efforts to uncover the viability of current and existing products
After order confirmation manage all the production of the products and production team
Evaluating and optimizing marketing and pricing strategies
Generating new business leads
Dealing with day to day operations of HR functions and duties:
Responsible for end-to-end recruitment
Advertise vacancies, assess applications, interview applicants
Compiling, updating and maintaining employee and employment records
Managing payroll of employees
Responsible for health, safety and environment of employees
Experience as HR & Customer Service Manager
Falcon Surgical Company (Pvt) Ltd.
01 October 2016
15 December 2021
Dealing with day to day operations of HR functions and duties:
• Conducting job interviews
• Compiling, updating and maintaining employee and employment records
• Responsible for health, safety and environment of employees
• Supporting employees with requests concerning human resources issues
• Implementing rules and regulations
Providing customer service:
• Corresponding & dealing with international clients
• Handling complaints
• Answering customer inquiries
• Tracking orders and shipments
Key Major Achievements,
• Overseen and Implemented Peachtree software for purchasing and inventory control
• Achieved sales worth 88,818 USD in 2019 (Increased 43% than 2018)
Experience as Assistant HR Manager
Falcon Surgical Company (Pvt) Ltd.
19 August 2015
30 September 2016
• Assisted HR-Manager in recruitment
• Maintained and updated the employee’s personal files
• Employee Evaluation
• Maintained the daily absent and late comers report
• Prepared office orders, warnings and notices
• Overseen work performance of workers
• Daily Report to Senior HR-Manager
• Assisted in payroll preparation by providing relevant data (absences, bonus, leaves)
Experience as HR Administrator
Unique Public High School Chawinda Sialkot
06 August 2014
14 July 2015
• Purchased Goods and Equipment, and Process Invoices
• Supervised Other Administrative Staff
• Coordinated Examination and Assessment Processes
• Dealt with Queries and Complaints Procedures
• Coordinated Staff Recruitment and Interviews
• Managed the Student Life Cycle From Registration/Admission to Graduation/Leaving
Master 17 July 2020
MBA (Human Resource Management)