Waleed Ahmed
Abudhabi
Summary of Career
1. Experienced Accounts, Banking and Finance professional.
2. Having a strong back ground in Accounts
3. Foreign exchange
4. Banking Operations
5. Customer Relationship
6. Retail banking
7. Card Industry
8. Sales
9. Logistics
10. Branch Accounting
Experience as Branch Operations Supervisor/Senior Teller
Union National Bank
01 August 2013
30 September 2019
Proficient in handling the entire gamut of banking operations entailing KYC, Compliance, AML, Clearing, Branch
Administration, Finance and Accounts.
Executing all operational activities in the bank branch, accurately and in compliance with bank procedure.
Monitoring transactions processed through various delivery channels of the bank including branch banking, online
banking, ATMs Etc.
Adhering to account opening / KYC Norms (Query / Discrepancy) confirmation of AML alerts. Daily review of branch
sundry accounts and follow up for closure of outstanding items and daily balancing, reconciliation of cash.
Maintain up-to-date checklists of all branch functions, assign specific duties and responsibilities to tellers, and
ensure tasks are accurately and efficiently completed. Rotate duties to ensure all staff members are able to perform
all tasks.
Ensure safety and security of the customers and Bank assets by complying with established policies and procedures
and adhere with regulatory requirements.
Handle inward/outward clearing (ICCS).
Opening and receiving cash as Teller/Supervisor with direct dealing of cash/checks deposits and withdrawals,
Manager Check’s issuance, foreign currencies exchange transactions and ATM machines cash replenishments.
Coordination with various departments such as Retail, Audit, IT, Retail Operations, etc. Replacing staff in the branch
during their leave such as customer service.
Experience as Customer Relationship Officer - Branch Banking
Abu Dhabi Commercial Bank
01 October 2019
Appointed as Customer Relationship Officer at ADCB Branch.
Handling customer enquiries and delivering excellent service through communication and team work.
Promote Bank products.
Ensure that all service levels and agreements are being met consistently without any fail.
Ensure adherence to cut-off times and deadlines.
Cross selling growth of existing customer base and identify new potential selling opportunities.
Bachelor 01 February 2003
University of Karachi, Karachi, Pakistan Bachelor's degree, Accounting, Management, Business Math, Economic, StatisticsOther 01 March 2008
Institute of Banking Studies of Pakistan, Karachi, Pakistan Certification/Diploma, Microsoft Office MS word, MS Excel, Power Point, Internet and E-MailOther 01 March 2016
Institute of Cost and Management Accounts of Pakistan. Certification/diploma, Accounting, Computer Systems, Business English,Other 01 March 2015
Compliance Insights in Banks Emirates Institute for Banking and Financial Studies