Summary of Career

1. • Monitor and verify that transactions comply with regulations and policies; ensure transactions are secure and update transaction information in the company’s systems

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2. • Respond to incoming queries raised by customers, other company branches, banks and agents via telephone and email; route queries to appropriate departments/personnel in specific cases

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3. • Provide detailed information on company products and services that include foreign currency exchange, remittances, credit card, etc

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4. • Manage official correspondence with banks and clients, anticipate and understand requirements of clients and provide services accordingly

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5. • Focus on reducing and resolving remittance related complaints, maintain excellent customer relations.

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6. • Explain benefits and features of the company’s exchange products to customers, partner banks and agents, and bring them on-board to avail these products.

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7. • Employee’s salary addition into respective accounts, company registration for new WPS plans.

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8. • Monitor and verify that transactions comply with regulations and policies; ensure transactions are secure and update transaction information in the company’s systems.

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9. • Customer Service, Customer Relations, Complaint Handling

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10. • Maintaining the leave management system, Finalization of accounts, Maintain Petty Cash

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