Experience as Office / Inventory Coordinator

• Employer

  AL KHAJA GROUP

• From

  08 October 2013

• To

  20 August 2020

• Detail

  • As ERP Coordinator
  
  o Making purchase requisitions (PRs) through ERP.
  o Making blanket orders & quotes through ERP.
  o Making purchase orders (POs) through ERP.
  o Making goods receipt notes (GRNs) through ERP.
  o Making reports regarding procurement and inventory planning.
  o Making sales orders (SOs0 through ERP.
  o Reconciling physical inventory with the calculated inventory through physical
  Inventory journal.
  o Making transfer orders between different locations.
  o Leading the ERP projects within the different departments.
  o Assisting the warehouse team in inventory and supply chain issues.
  o Assisting the procurement department in making reports, reconciling with suppliers, and price comparison for finding new vendors.
  o Reconciling sales data with the accounts department.
  o Providing training to new staff.
  o Data analysis and data integrity assurance.
  o Interact with the ERP development team to coordinate for customization.
  
  
  • As MIS & Admin Coordinator
  
  o Supervise administrative staff and divide responsibilities to ensure performance
  o Manage phone calls and correspondence (e-mail, letters, packages, etc.)
  o Create and update records and databases with personnel, financial and other data
  o Track stocks of office supplies and place orders when necessary
  o Submit timely reports and prepare presentations/proposals as assigned
  o Assist colleagues whenever necessary
  o Designed MIS systems that are easy to use, extract data, and generate reports
  o Liaised with the finance department and made certain the MIS department functions within the budget restrictions
  o Communicated the needs of the organization to software developers and assisted in changing the software
  o Gathered the latest information from each department and updated the information on the MIS systems
  o Fed the information in the data management software and made certain the information is verified, sorted, and compiled in determined formats
  o Installed new software within the information set up and controlled its operations to ensure they perform as per the expectations
  o Extracted information on demand and presented data in statistics format on the consent of the chief analysts
  
  • As Warehouse & Inventory In-charge
  
  o Receiving items in the warehouse and making GRN.
  o Making delivery notes for the outbound transactions.
  o Coordinate with outlet staff for timely submission of orders.
  o Taking care of bestselling items, to be in stock.
  o Maintaining the stock storage order.
  o Transferring all the items to outlets all over the UAE.
  o Coordinating with IT Team, for the availability and smooth work of technology.
  o Coordinating with merchandising for nonmoving items.
  o Coordinate with outlet managers for any support.
  o Maintaining the level of inventory to meet the requirements of the outlets.
  o Implementation of ERP software for inventory.
  o Supervising and training staff.
  o Track transportation expenses e.g. fuel, maintenance, etc.
  

Experience as Customer Relations Officer

• Employer

  Telenor Pk

• From

  01 September 2012

• To

  30 June 2013

• Detail

  Maintaining a positive, empathetic and professional attitude toward customers at all times.
  Responding promptly to customer inquiries.
  Communicating with customers through various channels.
  Acknowledging and resolving customer complaints.
  Knowing our products inside and out so that you can answer questions.
  Processing orders, forms, applications, and requests.
  Keeping records of customer interactions, transactions, comments and complaints.
  Communicating and coordinating with colleagues as necessary.
  Providing feedback on the efficiency of the customer service process.
  Managing a team of junior customer service representatives.
  Ensure customer satisfaction and provide professional customer support.

Experience as Warehouse Supervisor

• Employer

  Zaib Enterprises

• From

  08 July 2010

• To

  30 June 2012

• Detail

  • Warehouse operations e.g.
  • Making Purchase Orders, Transfer Orders, Inventory,
  • Purchase Return, Transfer Return.
  • Thoroughly training and periodically reporting.
  • Data analyses and comparison.