Summary of Career

1. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

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2. • Opening and maintain Accounts data for customers within GCC regions. • Issuing Debit Cards, CHQ books for Accounts within GCC regions. • Co-ordinate with NSC teams across regions to find solutions for common error we may face.

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3. • Sending a daily report of NSC daily work scheme and KYC to the business. • Testing UAT automation project to be able to avoid common errors and make process much easier for the analyst.

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4. • Updating Signatures and Sign Card for CMB and RBWM Accounts for GCC regions. • Updating connected party project of CMB accounts for GCC regions.

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5. • Updating and maintaining KYC forms for Customers Accounts within GCC regions. • Review Risk Rating for each profile depending on its category, and check KYCs profiles. • Reinforce of HSBC KYC Policies, Due Diligence, Internal procedures and guidelines, Appraise, analyze, and comment on all documents received from clients. • Regular Review of Mandate files and updating each file checklist as per internal templates.

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6. • Liaise with the on boarding / Relationship team /Client Services for required documents. • Review /Validate data in KYC records to ensure completeness of document package. • Supporting line manager in all Assignments and help in projects delivery. • Check and verify the Mandate files and maintain proper record of all the mandate files transferred.

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7. • To deal with the highest category of customers and handle their needs and Inquires throughout the phone trying to make the customer satisfied from the first call. • Deputing assistant manager while on leave or off, handling the whole team, coaching, feedbacks given to team members, and evaluating quality. • Having managerial tasks like monthly team reports, make sure that they are fixed to their schedules and that they achieve their monthly targets.

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8. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

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9. Resolves product or service problems for both High value and Corporate Customers determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

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10. • To help new comers in their training period (shadowing). • To handle the follow up outbound task with customers. • Handling Escalations level 1 and 2. • Handling the Quality Task.

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