Shahrukh

Network And System Administrator
Dubai


Profile Views 316

Recommendations (0)

Skills
Backoffice Support Desktop support network admin ms office operating systems server installation
  • Experience
    2 Years
  • U.A.E Experience
    --
  • Industry
    Information Technology
  • Nationality
    India
  • Visa status
    Visit Visa in UAE
  • Qualification
    Bachelor - Electronics And communication Engineering
  • Driving License: Not available
Other Matching Titles/Position
Industry Titles
Information Technology

Summary of Career

1. Closed 95% of trouble tickets on the first call without escalation.


2. Achieved a user satisfaction rating of 4.9/5.0 (14% higher than average); consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.


3. Perform diagnostics and troubleshooting of system issues, document help desk tickets/resolutions, and maintain equipment inventory lists.


4. Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.


5. Provide computer help desk support via telephone communications with end-user and performed remote installations, upgrades, and repairs using remote desktop software


6. Optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols


7. Managed printer services including server and printer configuration, resupply, troubleshooting, and maintenance.


8. Installing and upgrading hardware and software and configuring systems and applications


9. Optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols


10. Create user Account, Password reset and elevating rights to all users with Active directory


Work Experience (Employment History)
Academic Qualification

Bachelor 01 July 2016

Electronics And communication Engineering
Certifications
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