Summary of Career

1. Test and commision the telephone exchanges and supply instruments with supervisor.

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2. Work as a Call Center Agent (Answer incoming calls from customers to take order, answer inquiries and questions, habdle complaints , troubleshoot problems and provide information).

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3. Network Operating Core(NOC)(Monitor large computers and networks for problem, incident response on the system, communicate with technicians), IT Department.

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4. Work in GPON / Metro Ethernet(Basic), Troubleshooting & Configuration Of ADSL, VLSN, Customer Support

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5. Switching ( To monitor the switch nodes and to learn about subscriber administration )

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6. Customer Support (Answer incoming calls from customers to take order, answer inquiries and questions, habdle complaints , troubleshoot problems and provide information).

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7. Submit timely reports and prepare presentations/proposals as assigned

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8. Maintaining a clean and enjoyable working environment

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9. Manage phone calls and correspondence (e-mail, letters, packages etc.)

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10. Handling external or internal communication or management systems

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