Wasif
IT specialist
Dubai
Summary of Career
1. Highly motivated individual with more than 5 Years of industrial experience as a Network in an Enterprise Networking & Customer Relationship.
2. A multi skilled professional with good all round supervisory and technical expertise.
3. An enthusiastic IT specilaist with the necessary drive and determination needed to resolve complex networking issues.
4. Experienced in providing motivation, guidance and up to date consultancy service to both colleagues and External clients.
5. Experienced in KSA with top banking solution provider Point of sale
6. Experience in the digital education
7. Working on Incident managment and ticketng system
8. Working with International schools and providing a solution of classroom managment and Elearning softwares
9. Working on school networks like AD,Joining Domain,O365,Radius Server
10. Provide microsoft solution and deploying software through Intune
Experience as Information Technology Officer
01 August 2014
14 August 2015
Installed and configured computer hardware, software, systems,
networks, printers and scanners
· Monitored and maintained computer systems and networks
· Responded to service issues and request in a timely manner
· Providing technical support across the company
· Setting up accounts for new users
· Repairing and replacing equipment as necessary
· Testing new technology and training more junior staff members
Experience as IT Support
Geidea Solution
01 September 2015
12 September 2018
• Raised and follow up on Ticketing System to solve incident request according to SLA.
• Provides support to end users with technical problems and on a variety of issues.
• Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue.
• Installing, configuring and supporting network equipment including routers, proxy servers, switches, DNS, AD and
DHCP.
• Administrate user account and essential IT services such as email, file sharing, and collaboration tools.
• Responsible for analyzing requirements and designing VPNs that provide secure network connectivity.
• Informed customers on progress within agreed SLA timescales.
• Liaised with external clients and internal stakeholders to provide solutions and ensure service level agreements are
met.
Experience as IT specialist
Creative Technology Solution
01 September 2018
31 December 2019
Managing, Upgrading and troubleshooting the IT Infrastructure of Multiple Dubai Base
International Schools.
• Support the deployment, monitoring, maintenance, development, upgrade, and operation of IT equipment and software
• Setup, configuration, administration, and migration of Windows Server 2012 and 2016, active directory, exchange server / office365, scripting, disaster recovery and backup
• Managing and maintaining LAN/WAN networks, servers & security systems
• Install the servers, OS and administrate the related domains for the zone
• Maintain data centers and all servers of the zone.
• Work with operations to enhance the efficiency of incident management system.
• Supporting company technical team by providing on-site support and remote support for other Middle East offices.
• Manage IT Helpdesk, develop processes, SLAs and KPIs for continuous improvement.
• Prepare Window image as per school demand and deploy.
• Purchase of new software and hardware equipment within the estimated limit of budget
• Refers major hardware problems to service personnel for correction
• Assists in research and procurement of computer accessories and supplies
• Participate in incident management meetings
• Head for the core hardware and software section, train technicians and give them information about new technology.
Bachelor 01 August 2014
Software EnginneringOther 18 September 2019
Certified ITILv4Other 01 December 2018
MCSE Certified
IT Manager | Project Manager | Certified Life Coach | Motivational Speaker
Dubai