Sohail Kibria
Branch Manager
Hyderabad
Summary of Career
1. Managing and Leading the Branch effectively to achieve Liabilities and Sales Targets
2. Implementation and Maintenance of Service Quality Standards in Branch.
3. .Leading the Branch Team and Ensuring that each member of the Team Delivers an Exceptional Client Experience.
4. Monitoring Branch Business Performance and developing Action Plans
5. Training Staff about Products/Services of the Bank.
6. Ensuring customer complaints are handled and resolved accurately and quickly.
7. Checking Regulatory Compliances, Account Opening Forms, ATM Balancing, ATM Cards, SMS Alerts, Internet Banking, Cheque Book Requests & Captured Cards are processed within TAT
8. Hiring New Staff , Training Staff , Reviwing Performance and Doing Appraisals
9. Preparing and Reviewing Daily, Weakly and Monthly Reports.
10. Resolving Branch Administrative issues.
Experience as Service Quality Coordinator
Meezan Bank Ltd
06 July 2012
05 July 2014
• Doing frequent Visits to Branches and checking Service Quality ISMs.
• Observing Branch Internal and External Environment.
• Checking Regulatory Compliances, Account Opening Forms, ATM Balancing, ATM Cards, SMS
Alerts, Internet Banking, Cheque Book Requests & Captured Cards are processed within TAT.
• Making Service Quality Reports and Forwarding reports to Head Office.
• Doing Mystery Calls to Branches and Making Mystery Calls Reports.
• Conducting Monthly Branch Meetings
Experience as Operations Manager
Summit Bank Pvt Ltd.
07 July 2014
03 July 2019
• Supervision of overall operations of Branch.
• Implementation and Maintenance of Service Quality Standards.
• Review of Accounts opened regularly to ensure Prudential Regulations, AML, and KYC
Principals adhere to.
• Resolving Branch Administrative issues.
• Maintenance of cash over counters and vault within assigned limits.
• Monitoring and processing of all activities about ATM.
• Ensure timely reporting of different periodical Reports
Experience as Branch Manager
BankIslami Pakistan Ltd
08 July 2019
17 July 2021
• Managing and Leading the Branch effectively to achieve Liabilities and Sales
Targets.
• Identifying and Developing New Business Relationships for Deposit Mobilization,
Bancassurance, Trade, House and Auto Finance, Credit Cards, etc.
• Implementation and Maintenance of Service Quality Standards in Branch.
• Leading the Branch Team and Ensuring that each member of the Team Delivers an
Exceptional Client Experience.
• Monitoring Branch Business Performance and developing Action Plans
• Training Staff about Products/Services of the Bank.
• Monitoring Branch Operations.
• Ensuring customer complaints are handled and resolved accurately and quickly.
Experience as Branch Manager
MCB BANK LTD
27 July 2021
06 January 2022
• Managing and Leading the Branch effectively to achieve Liabilities and Sales
Targets.
• Identifying and Developing New Business Relationships for Deposit Mobilization,
Bancassurance, Trade, House and Auto Finance, Credit Cards, etc.
• Implementation and Maintenance of Service Quality Standards in Branch.
• Leading the Branch Team and Ensuring that each member of the Team Delivers an
Exceptional Client Experience.
• Monitoring Branch Business Performance and developing Action Plans
• Training Staff about Products/Services of the Bank.
• Monitoring Branch Operations.
• Ensuring customer complaints are handled and resolved accurately and quickly.
Matric 29 May 1999
Completeted Matric in Science GroupIntermediate 31 July 2001
Completed Intermediate in Science (Pre- Medical) GroupBachelor 30 April 2004
Completed Bechelor in Business Adminstration (BBA).Master 30 September 2008
Completed Master's in Business Adminstration ( MBA)