Experience as Customer Service Executive

• Employer

• From

  23 April 2008

• To

  20 April 2012

• Detail

  Duty & Responsibilities:  Function as an effective team member while supporting the efforts and concepts of other departments.  Support the mission, vision, and values of Time Management Systems.  Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.  Multi-task and change from one task to another without loss of efficiency or composure.  Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management

Experience as ce Solutions (call center) Apr 2012 - June 2015 Position: Customer Service Executive Responsibilities

• Employer

• From

  18 April 2012

• To

  10 June 2015

• Detail

  Update the company database by inputting information from each call and keeping every customer field current  Prepares for customer inquiries by studying products, services, and customer service processes.  Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling, and forwarding information.  Verifying customer's understanding of information and answer.

Experience as Guest Service Agent

• Employer

• From

  19 November 2019

• To

  To date

• Detail

  Welcome guests and assist in checking them in, helping move luggage and guiding guests as needed.
   Answer inquiries and provide information clearly and efficiently.  Complete transactions while handling money responsibly and counting out change accurately to prevent errors.  Answer calls, send additional services, and redirect incoming calls for guests.  Led service staff with customer satisfaction rates consistently above 90 percent.  Provided assistance to guest service agents with tasks, including helping guests, arranging transportation of luggage, and answering questions.  Checked supply and created inventory reports for supervising service agents.  Completed miscellaneous tasks quickly and correctly.  Arranged shuttle schedule on a daily basis, and informed guests of accurate times of arrival and departure.  Accepted mail and parcels, and organized them for guests to pick up.