Shaikh SHAHAB Uddin Ahmed
Expert in Service Desk - IT Support for End Users
Karachi
Summary of Career
1. Providing Service Desk - IT Support for End Users.
2. Provides timely response to Queries, Incidents & Problems as defined.
3. Expert in Configuring, Installation & Troubleshooting of Laptop/Desktop in Windows Environment & also same as above in Software’s.
4. Experienced in Windows Server’s Installation, Administration & Troubleshooting.
5. Knowledge & Working Experience of Multiple Virtual Environment i.e.; Hyper-V, VMware Workstation Pro & ESXi.
6. Familiar with Kaspersky Security Center, FortiGate & pfSense Firewall Management.
7. Reliable, Hardworking & Dedicated Team Player that works well under pressure & with minimum supervision.
8. Customer oriented problem solver with an ability to adapt to new situations.
9. Technical experience of more than Six years in Troubleshooting & Installation of Systems, Software & Networks.
10. Also possessing easily transferable skills such as flexible working with deadlines, good communication & writing skills & a positive attitude.
Successfully Installed, Configured & Manage Windows Server 2012 R2 – Data Center for Accrescent Engineers (Pvt) Limited in October, 2015.
Experience as IT Executive
Aisha Steel mills limited
11 June 2018
• To Manage all Desktops & Laptops of Mill/Plant & Head Office/AHC.
• Installations, Maintenance & Troubleshooting of Windows (7, 8.1 & 10) & Basic Software’s.
• Manage vMatrix Server of BlackBox & also familiar with Acronis Software.
• Contact Vendors regarding routine requirements like Toner refilling & repairing of faulty hardware.
• Supporting to Mange & Troubleshoot DHCP, Active Directory & File Sharing Servers.
• Assist on Deployment & Troubleshooting of Network Infrastructure.
• Manage PBX System of Panasonic & Controlling their Extension Users.
• Manage Kaspersky Security Center & Zong Portal & also assist to manage FortiGate Firewall.
Experience as System & Network Administrator
Accrescent Engineers Private Limited
01 September 2014
30 June 2017
• To manage all Desktops & Laptops in Head Office & SITE Offices.
• Installations, Maintenance & Troubleshooting of Windows (Xp, 7, 8.1 & 10) & Basic Software’s.
• Deploy, Mange & Troubleshoot Routers, Switches & their topologies.
• Mange & Troubleshoot Operating (DHCP, DNS, TMG) & File Servers.
Experience as Technical Support Engineer/ Customer Service
Pakistan Telecommunication Limited Company (PTCL)
01 February 2014
31 August 2014
• Rectification & Troubleshooting of technical issues regarding MM & DSL broadband services.
• Proficiently configured remote end ADSL broadband & wireless routers of different vendors, mainly Linksys, TP Link, Huawei, ZTE, and ZyXEL.
Bachelor 30 April 2012
Institute of Business & Technology (BIZTEK / IBT / Ilma University) Bachelors of Sciences in Computer Sciences – Specialization in Networking