Experience as IT Manager

• Employer

  IBT Evolve

• From

  18 August 2018

• To

  18 March 2021

• Detail

  IT Infrastructure, Working in SLA, , Server Installation & Configuration, DC, ADC
  VPN (Site to Site, VPN protocols , Tunnelling )
  Firewall (Dell, Fort iGATE, Sophos, DryTek)
  Domain, Active Directory, DNS, DCHP, NAS, SAN, SAAS, Raid Controller, Storage
  WSUS, VM Ware, Backup ( Symantec, Veeam) , Disaster Recovery
  Antivirus (Symantec, Trend Micro, ESET, Kaspersky, McAfee )
  Email Troubleshooting, Installation of Plugins and setting up , Sales Force, Mime cast, Em Power, Exchange, Office 365
  Windows Installation, Troubleshooting, Standard Software Installation
  Laptop, Desktop Hardware Diagnosing and Troubleshooting
  Working with ticketing tools (Remedy force, Axira, etc.)
  Network Troubleshooting, Access Points Configuration & Trouble Shooting
  Network Infrastructure (Mounting Rack, Patching & Dressing, Connectivity, Fiber Link )
  

Experience as IT Executive

• Employer

• From

  27 January 2015

• To

  05 July 2018

• Detail

  Diagnose, Troubleshoot Desktop and Laptops, Assembling, replacing defective parts
  Having Experience setting up to 50 users IT Infrastructure lonely.
  MFP Network Configuration and Installation, Repairing of Basic Printers and Scanners
  Email (New Account, Backup, Import and Export, Troubleshooting outlook)
  Security (Data backup, Windows Security Updates, Antivirus)
  IP Cameras (Configuration, Installation), PBX System (Diagnose and Troubleshooting
  Understanding ITIL Frame Work
  Service Desk Plus (Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues)
  Supporting up to 200 users, Remotely (Any desk, TeamViewer) Within UAE & Across UAE
  Microsoft Windows Server 2008/2012 Domain, DNS, DHCP
  IT Asset Management (new asset, discard/write off asset registering with manufacturer). warranties, and maintain service agreement documentation
  Microsoft Windows Server 2008/2012 Installation and Configuration.
  Domain, Active Directory (Users, Computers, Policies), DNS, DHCP
  Capturing and Deploying OS and PC Images with WDS
  Network Cabling (Cable pooling, Crimping & Termination (RJ45, RJ11)
  Patch Panel fixing, Network Faceplate, Key Stone Jacks, WAP Configuration
  MF Printers and Plotters, Network Configuration and Installation
  Ms. Office (Word, Excel, PowerPoint, Project, Visio, Picture Manger)
  Bio Metric System (Card, Face, Finger, Job Booking) Enrolling, editing, backup, restore.
  Maintain documentation for Suppliers, Annual Contracts

Experience as IT Trainer cum System Administrator

• Employer

• From

  04 June 2013

• To

  07 October 2014

• Detail

  Training to the Students, Basic Networking, PC Trouble Shooting, Ms. Office
  Design, upgrade, Installation, Windows Server, Desktop OS & Installation of Network Devices (Wireless Access Point, Switches etc.)
  Configuration of DNS, DHCP, Domain, Active directory, Group Policy and authorizations.
  Deployment of Images, OS & Applications through WDS
  Antivirus, Antimalware & Antispyware (Update)
  Troubleshoot and repair TCP/IP LAN, LAN environments.
  Servers backup, Restore, Maintenance, Hard Ware Troubleshooting
  Ms. Outlook Configuration, Troubleshooting, Installation of Printers and Scanners.
  
  

Experience as IT Support Executive

• Employer

• From

  01 March 2011

• To

  01 May 2013

• Detail

  Installation of Windows (XP, 7), Office (XP, 2003/2007/2010), Basic Software’s
  Hardware Troubleshooting, Laptop & Desktop Printers, Scanner
  Supporting the 250 End users with IT Team
  Ms. Outlook Configuration
  Migrating Desktops from Windows XP to Windows 7 platform
  Maintain client databases with up to date solutions and clear record of activities
  Use call logging system to accurately record telephone requests