Experience as Admin Officer

• Employer

  Elemec Engineering LLC

• From

  01 November 2013

• To

  01 November 2015

• Detail

  
  • Providing adequate assistance in maintaining employee records.
  • Assigning Employees with Duties and Responsibilities. Preparation of LPO’s.
  • Provide timely & accurate financial information to the Management.
  • Administer the petty cash system and ensure appropriate record keeping.
  • Provide general administrative support to the Chief Executive and staff team
  • Filing, copying and faxing.
  • Maintain Proper employee records in time sheets, attendance, absences recording, sick leave, compensatory off, overtime and holiday records
  

Experience as Sr. Customer Service Executive

• Employer

  SUEZ Middle East Recycling LLC

• From

  01 November 2018

• To

  31 October 2019

• Detail

  • Build and maintain business relationship with clients by providing prompt and accurate
  • service to promote customer loyalty.
  • Ensures delivery of excellent customer service through fast and accurate processing of
  • orders, communication, and coordinating with other departments to resolve inquires.
  • Familiar with CRM systems and practices.
  • Ability to multi-task, prioritize and manage time effectively.
  • Supports other service lines when required.
  • Strives to meet or exceed service and operational goals established for the call center,
  • including productivity, quality, and timeliness goals
  • Reporting and Presentations to senior management
  

Experience as Credit Executive

• Employer

  SUEZ Middle East Recycling LLC

• From

  01 November 2019

• To

  06 July 2020

• Detail

  • Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.
  • Reconciling complex accounts that have been escalated from the AR team.
  • Ensuring credit and collection policies and procedures are followed.
  • Liaising with customers, as well as internal personnel including the sales team.
  • Taking up proactive role in managing and collecting debts.
  • Following up with clients, responding to inquiries and attend meetings to resolve the issues.
  • Checking and posting of receipts in accounting software and maintain customer accounts.
  • Updating of invoices to client's software and submission of invoices.