Experience as Technical support associate

• Employer

  IBM GLOBAL SERVICES INDIA PVT LTD

• From

  01 August 2014

• To

  30 June 2016

• Detail

  IBM -Technical Support Associate
  Aug 2014-June 2016
  Client-British Petroleum, UK
  • Working with customers/employees to identify computer problems and
  advising on the solution
  • Logging and keeping records of customer/employee queries
  • Analyzing call logs so you can spot common trends and underlying
  problems
  • Updating self-help documents so customers/employees can try to fix
  problems themselves
  • Working with field engineers to visit customers/employees if the problem
  is more serious

Experience as Sales manager

• Employer

• From

  01 May 2020

• To

  31 August 2020

• Detail

  Capital First – Management Trainee
  May 2018 – Aug 2018
  • Ensuring that all the processes are being followed and maintaining good
  portfolio quality, training team on regular basis to ensure the same
  • Managing and maintaining dealer relationships
  • Maintain required cross sell penetration to drive profitability
  • I was responsible for sourcing and managing channels from the market
  and acquiring business from them
  • Selection of quality portfolio by minimizing delinquency
  • Good networking and relationship building skills
  • A target-oriented approach with ability to handle multiple tasks
  • Reading changing market trends and channel development
  • I have given a few key ideas while the merging process. I spoke about
  brand expansion and brand penetration. For e.g. loans for engagement,
  marriages, renovation, redecoration and travelling. These ideas were
  published on social media which generated a lot of brand awareness. I
  also gave them the idea of insertion of logo on cars as well. (vehicle branding)

Experience as Project manager

• Employer

• From

  01 December 2018

• To

  30 June 2020

• Detail

  Capgemini-Project Management-Senior Analyst
  Dec 2018-June 2019
  • Coordinate internal resources and third parties/vendors for the flawless
  execution of projects
  • Ensure that all projects are delivered in-time, within scope & budget
  • Assist in the definition of project scope and objectives, involving all relevant
  stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the project scope, project schedule and project costs
  using appropriate verification techniques
  • Measure project performance using appropriate tools and techniques
  • Report and escalate to management as needed
  • Manage the relationship between the client and all stakeholders
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
  • Meet the clients to take detailed ordering briefs and clarify specific
  requirements of each project
  • Delegate project tasks based on junior staff members' individual strengths,
  skill sets and experience levels