Experience as Customer Support Engineer / Wireless Support Engineer / Computer Field Engineer

• Employer

• From

  04 May 2002

• To

  05 July 2006

• Detail

  Clients: Yanbu Industrial College:/ Royal Commission Jubail & Yanbu/ King Abdul Aziz University Jeddah / (C.I.D) Taif / Ministry of Health
  ? Responsibilities are to maintain the Wireless Network tuning set up.
  ? Wireless LAN connected to 11 buildings in student’s dormitory area with 360 Linksys & Linowave access points major role to handle the connectivity between each point.
  ? Solving the wireless network problems of relating to 1500 Internet users.
  ? Used web filter software GFI Web Monitor for ISA server to control over the user’s sites and block access to download unnecessary files such as mp3 files, mpeg, adult material, online gaming.
  ? Installed, configured, and maintained IP Monitor network monitoring software
  ? McAfee Antivirus Enterprise Edition & Monitoring the E-Policy
  ? One of the team members of project taken over group & also involved in inventory of all the project equipment’s
  ? The Wireless LAN which connected to different sites around Royal Commission Yanbu.
  ? Installation & configuration of Routers/switches in the Ministry Hospitals of Makkah region.
  

Experience as SR. Network & System Administrator

• Employer

• From

  05 April 2009

• To

  30 April 2016

• Detail

  ? Recruited as a Network Administrator without any limitation as assign position acted upon as situations demand played different roles as IT Team leader/Supervisor, Project & Branch coordinator & System Engineer to support IT Manager in controlling, optimizing and enhancing multi-platform technical infrastructure to optimally support users across multiple floors and multiple locations. Research, recommend and implement hardware and software into the environment to increase efficiency and capabilities. Implement new processes and procedures to optimally support business operations MS Windows 2003, 2008 & 2012 Server administration AD’s DHCP ISA 2000/2004/2006 & TMG 2010 (Threat Management Gateway) administration.
  ? Installation, configuration, managed, maintained, monitors, setup, assigned, troubleshoots & migration all network & system devices Juniper router, Cyberoam Firewall, Nortel Switches, Kaspersky antivirus, Nod32 antivirus, McAfee antivirus, Forti iGATE 800, Symantec backup 12 exec & QNAP, Kemp load balancer, HP switches, HP wireless controllers, HP access points,
  ? Provide training to the trainee of university/college students in company premises.
  ? Maintained inventory spreadsheet of all Users, equipment and software.
  ? Setup manage & monitor servers to ensure business continuity and production.
  ? Handled issues related to Internet service providers and their circuits (STC, Mobily & Cyberia)
  

Experience as IT Service Manager

• Employer

• From

  10 October 2016

• To

  31 July 2019

• Detail

  Company profile: {Cynosure Software is an end-to-end IT solutions and state-of-the-art IT support provider and offers a wide range of services right from managed services, business continuity planning, IT consulting, virtualization, email/spam protection, resourcing to implementation and technical support.}
  Responsibilities: Reported directly to the Director and primarily responsible for the day to day running and management of a team of 12 IT professionals including network and infrastructure specialists ensuring tasks are completed according to time frames and in line with internal and customer expectations. I was responsible for providing forecasts and delivering small to medium sized infrastructure projects.
  ? Managed a team of 12 technical resources supporting UNIX Servers, Windows Servers, Citrix Servers, VMware, Storage, Backup, Network, Service Desk and Cloud Technologies.
  ? Managed all project staff working on projects. This includes ensuring resources are allocated appropriately across all projects.
  ? Ensured all technical staff are aware of the details of tasks assigned to them including start and end dates, effort, budget, responsibilities and any relevant issues.
  ? Managed Staff performance KPI and appraisals.
  ? Ensured knowledge transfer and key staff dependency is mitigated.
  ? Liaised with all executives within the business to ensure that they understand key initiatives, understand expectations and that through collaboration the value and challenges of the Technical Services Team.