Patricia Andrews Colaco
(Navafiz Volunteer - on Leave)

Hr / Administration
Dubai


Profile Views 670

Recommendations (0)
Last Seen: 04 July 2020 7:58 AM

Skills
Administration, Time Management, Iternary, CRM, Clerical Duties, Travel Management, Email, Invocing, Front Desk Officer, Team Management, Administrative Support., JAFZA related matters., screening,
  • Experience
    7 Years
  • U.A.E Experience
    3 Years
  • Industry
    Secretary/Front Office/Assistant
  • Nationality
    Pakistani
  • Visa status
    On Spouse Visa
  • Qualification
    Bachelor - Bachelors In Arts/Humanities (Graduation)
Other Matching Titles/Position
HR / Administration Assistant

Summary of Career

1. Provides secretarial & administrative services (Includes Travel arrangements, trainings and initiating new employee cards)


2. Travel Management – Including arranging international Visas for various countries.
3. Manage and prepare statements of expenses.
4. Ensure timely appointments and meetings, Calendar Management, etc.
5. Screening phone calls, enquiries and requests, and handling those when appropriate .Co-ordinate meetings and preparing agendas.
6. Coordinating office activities and operations to secure efficiency and compliance to company policies.
7. Handling external or internal communication or management systems.
8. Managing clerical or other administrative staff.
9. JAFZA related matters
10. Management of office equipment.

Achievements
s2s- Banking - sales - Customer Service
ENBD / EIB -Customer Service Associate.
Work Experience (Employment History)

Experience as HR / Administration Assistant

  • Employer
  • From
    12 February 2020
  • To
    To date
  • Detail
    •Screening Candidates profiles.
    •Organize and schedule interviews.
    •Maintaining Emoloyee Records (Soft & Hard copies).
    •Managing and distributing information within the office.
    •Answer and direct calls,taking memos,maintaining files (New joining) of Employees and Staff.
    •Write and distribute email, correspondence memos, letters, faxes and forms.
    •Sending and receiving email correspondence as well as greeting.
    •organize files, create correspondence, prepare reports and documents, manage calendars to schedule appointments, sort mail, prepare invoices and offer general staff support.
    •General Office Management.
    •Orientation of new joiners.
    •Maintaining candidates database.

Experience as Admin Assistant/Travel Coordinator/Front Desk - Temp

  • Employer
    Metso FZE,DUBAI,UAE
  • From
    14 March 2019
  • To
    29 August 2019
  • Detail
    Screening phone calls, inquiries and requests.
    ▪ Dealing with incoming emails, fax and posts.
    ▪ Liaising with clients, suppliers and other staff.
    ▪ Drafting emails, organizing and maintaining diaries, and making appointments for the Country head and VP.
    ▪ Preparing Expense reports for the VP and Country Manager.
    ▪ Co-ordinate marketing material needs and distribution of Office supplies.
    ▪ Carrying out duties that may arise or as directed that is in support of the company and its various divisions.
    ▪ Arranging Visa processing, travel and hotel bookings for the company employees and visitors.
    ▪ Arranging Jafza Gate Passes for employees of the company and the visitors entering the Dubai Free zone.
    ▪ Managing the DHL shipments (Documented / Non-Documented couriers).
    ▪ Preparing purchase orders for Vendors, orders and other expenses.
    ▪ Managing trainings and Seminars at any particular venue.
    ▪ Posting of Invoices in Customer Portal.
    ▪ Assisting the Country Manager & VP with the Pre-Qualification forms and Visa Process Request forms for the delegates travelling to and from UAE.
    ▪ Preparing the Bid File for the Country Manager for clients.
    ▪ Working on salesforce portal to update and upload clients / customers business details.
    ▪ Organizing Office Meetings and Events.
    ▪ Receive faxes and distribute accordingly to the respective department.
    ▪ Providing assistance to Sales, Service, Accounts and Admin Departments.
    ▪ Printing and filing Order Backup documents and recording them for Valves sales and service departments.

Experience as Senior Officer to the EVP - Consumer Lines

  • Employer
    Oman Insurance Company (PSC)
  • From
    11 July 2017
  • To
    31 October 2017
  • Detail
    ▪ Executive Assistant to other Heads of Department – For follow-ups and conveying information.
    ▪ Arranging Visa processing, travel and hotel bookings for the company employees and visitors.
    ▪ Manage and Prepare statements of expenses for the Executive Vice President.
    ▪ Ensure timely appointments, meetings and Calendar Management.
    ▪ Screening phone calls, inquiries and requests. Co-ordinate meetings and preparing agendas.
    ▪ Handling EVP’s Diary, meeting schedule and travels.
    ▪ Compile weekly / monthly reports for the EVP and Motor Department.
    ▪ Ensure adherence to overall KPI’s and internal and external SLA’s of the department.
    ▪ Issue Car policies and cash receipts for Walk-in-customers, occasionally.
    ▪ Follow up with the HR Department with the Expiration / Renewal of Policies.

Experience as Customer Service Executive

  • Employer
    Emirates Nbd BAnk
  • From
    01 June 2016
  • To
    30 June 2017
  • Detail
    ▪ Sufficient knowledge about banking products and services and respond to all inquiries accordingly.
    ▪ Clarify and explain procedures and products telephonically. (Card Activation, Loan Balances, Redemption of Card Reward Points, Providing E-Statements to customers helping customer in Local and International transfer procedures through different channels, utility bill procedures along with Salik payments through their account.
    ▪ Channel complex customer complaints and challenge.
    ▪ Improve customers banking experience with the bank by ensuring that the customers are attended to promptly and ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly compiled within the process of discharging duties. Ensure that customers confidential information is properly protected and only used for official purposes.

Experience as Admin Support / Secretary

  • Employer
    ICI Pakistan
  • From
    01 September 2015
  • To
    30 January 2015
  • Detail
    ▪ To Provide secretarial and administrative assistance to the Head of the Department. Support Travel arrangements and Hotel Bookings and initiating new Employee cards. (Chemical and Supply Chain Department).
    ▪ Update Paid Leave plans every month into the system and to inform employees in case of any lapsable leaves.
    ▪ Prepare HSE Audit files (SAQ & HSE Action Plan) ensuring evidences are relevant and sent to the HR department after completion.
    ▪ Arrange HSE Communication monthly meetings for the General Manager, Chemical and Supply chain Departments.
    ▪ Upload invoices on SAP and also release Purchase orders for the supply chain department.

Experience as Front Desk / Admin Assistant

  • Employer
    Reckitt Benckiser
  • From
    01 December 2014
  • To
    31 August 2015
  • Detail
    ▪ Handling Employees Office and Building ID / Access cards request.
    ▪ To Provide General administration support to the HR department in (Maintaining Office Environment, Office Supplies, Travel Arrangements, Handling Purchase Orders, Event Planning, dealing with vendors).
    ▪ Screening phone calls, inquiries and requests.
    ▪ Assisting the HR department in yearly sales conference and meeting arrangements.

Experience as Personal Assistant

  • Employer
    Adamjee Life Assurance Company Limited
  • From
    30 September 2011
  • To
    29 June 2013
  • Detail
    •Data management
    •Email correspondence, faxes, arranging monthly meetings
    •Travel arrangements
    •Screening phone calls, enquiries and requests.
    •Organizing and maintaining diaries / appointments
    •Liaising with clients, suppliers and other staff
    •Meeting and greeting visitors of all seniority

Experience as Front Desk Executive

  • Employer
    Roche Pakistan
  • From
    18 May 2010
  • To
    30 August 2011
  • Detail
    •Screening phone calls, enquiries and requests.
    •Dealing with incoming mails, fax, posts
    •Liaising with clients, suppliers and other staff
    •Drafting emails, organizing and maintaining diaries and making appointments
    •Carrying out any duties that may arise, or as directed, that is in support of Roche and its various divisions.
    •Arranging travel, visas and accommodation occasionally.
Academic Qualification

Bachelor 01 December 2011

Bachelors In Arts/Humanities (Graduation)

Intermediate 01 November 2009

High School
Contributor (19)
Mentor
Saleem Akhtar

IT Engineer
Dubai

Last Login: 11 July 2020 10:28 PM
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