Muhammad Bilal
Administration Executive
Dubai
Summary of Career
1. Coordinating office activities and operations to secure efficiency and compliance to company policies.
2. Supervising administrative staff and dividing responsibilities to ensure performance.
3. Handling external or internal communication or management systems.
4. Managing clerical or other administrative staff
5. Organizing travel arrangements for senior managers.
6. Writing letters and emails on behalf of other office staff.
7. Create and update records and databases with personnel, financial and other data.
8. Keep stock of office supplies and place orders when necessary.
9. Organizing, arranging and coordinating meetings
10. Manage agendas/travel arrangements/appointments etc. for the upper management
Experience as Administration Executive
Afcons Construction Mideast LLC
10 February 2018
30 July 2020
Assisting the site superintendents with day to day activities on active
construction site.
Collecting data from various sources of the company e.g. from
quality, safety, utility and administration department.
Categorization of data according to the ISO rules & Regulations of
company data processing and checking the sequence number of
vouchers.
Compiling & verifying the accuracy and sorting information to
prepare source data to enter in the system.
Entering the sensitive and confidential data in the SAP within time
limits having excellent accuracy.
Reviewing data to check any deficiencies, Double entries or errors
and Rectifying any error to maintain the data efficiently.
Attention to details, Research and obtain further data if there is
some data missing by applying data program techniques and
procedures.
Obtain, organize and maintain the documents of all the projects
completed and under process.
Timely placement of orders to maintain inventory on construction
site.
Maintain the confidentiality of corporate information, policies and
procedures. Generate reports and keep all the confidential files in a
designated location
Uphold and adhere to corporate policies to maintain smooth work
environment and Supervise other workers and help carry out the
directives of manager.
Exercise attentiveness to detail, organizational skills and the ability
to work in routine pressurised work schedule.
Supervise the unpacking of materials and then categorization of
material and Update the documentation according to the stock
received to reconcile the material ordered with the material
received.
Verify delivered items to ensure that quality is not compromised and
report the senior manager about any damage or obsolete material.
Update Invoice register and maintenance of credit record.
Experience as Assistant Manager Administration
Angelini Pharmaceutical PVT Limited
01 August 2016
29 September 2017
Administered & Organized Office record at daily basis to avoid any discomfort.
Managed and supervised all the expenditures to make sure the smooth functioning of company.
Revamped and Transformed the office to International level office.
Acted as a point of contact for all employees, providing Administrative support and managing their
queries, worked in Recruiting for Janitorial staff as well.
Always maintained 100% quality and productivity as per company norms and Made sure that all
procedures and required criteria was achieved.
Crossed trained on other tasks which helped me to know the products in a better way and Provided
support to head in implementation of standardized procedures/policies.
Coordinated and managed outlines for all procedures and Shaped different kind of activities on and
off.
Managed to complete all given tasks and courses at time also got certificate on top performance by
the management.
Managed all the documentation processes and supervised all reports on daily basis.
Experience as Operations Associate
PAC-INVEST
01 December 2014
31 August 2016
Analysing the data word to word with 100% accuracy to make sure 0% error rate for the clients from all over
the world.
Verification of the available information from all available sources to make sure the information is correct.
Processing the details and publishing it in the system software with perfection.
Maintained all the documentation and records, in pressurised work schedule sometimes 24 hours.
Experience as Customer Support Executive
Pakistan Telecommunication Limited Company (PTCL)
02 April 2012
31 May 2013
Major responsibility but not limited to handling the queries & complaints of the customers but going beyond
the limit of technical support.
Handling the customer with the efficient and excellent verbal and system communication to solve their
complaints to the maximum extent.
Providing the customers with the extra ordinary customer services with given product knowledge.
Contacting other colleagues about the queries of the client about our services.
Making the overall report on services made on particular day.
Configuration of all technical devices offered by PTCL over the call.
Experience as Team Lead
Abacus Consaltancy Technology
16 September 2009
04 June 2010
Major responsibility but not limited to handling the queries & complaints of the customers but going beyond
the limit of technical support.
• This role was promoted to an Acting team lead position after Six Months of my splendid performance & skills.
• Managed to lead a team efficiently and won the Award of “Employee of the Month” and Certificate by
competing the rest of the more experienced Team leaders on the floor.
• Handling the customer with the efficient and excellent verbal and system communication to solve their
complaints to the maximum extent.
• Making the performance reports of entire team on daily, weekly and monthly basis.
• Ensuring the All standards of Quality and Customer services on team members calls and communication with
customers.
• Adhering the availability and presence of team member to avoid any short manning and over loading call or
threshold
• Competing with all other teams by Excellent Quality and customer services on weekly basis evaluation.
• Addressing team issues and sorting them in best possible way to make the entire team strong and valuable
for the company.
• Making sure the excellent working environment to the team.
Experience as Customer Support Executive
Abacus Consaltancy Technology
01 May 2008
15 September 2009
Answering the calls from all over the Pakistan and handling their questions & complaints.
• Providing them the first call resolution by resolving their problems for which they are calling.
• Handling the customer with the efficient and excellent verbal and system communication to solve their
complaints to the maximum extent.
• Providing the customers with the extra ordinary customer services with given product knowledge.
• Working on Excel about overall inward mails and calls.
Matric 05 August 2002
Matriculation with ScienceIntermediate 06 September 2004
Intermediate with ArtsBachelor 07 August 2006
Bachelor of Arts