Experience as Assistant Engineer IT

• Employer

• From

  01 October 2006

• To

  28 February 2011

• Detail

  • Installing, Troubleshooting and final testing of embedded windows and software
  • Installation and support for various application like Prolink 2.0 , Access, windows embedded and all Microsoft back offices products.
  • Part of a team of qualified Support Engineers, Network Engineers and System Administrators to achieve group targets with high-end Customers.
  • Supervise Help Desk Administration to assign appropriate Support Staff to existing and for new project executions.
  • To Evaluate Hardware and Software, coordinate their procurement and implementation.
  • To maintain records of all equipment regarding their specifications, location, warranty/maintenance, history, availability and utility.
  • To monitor maintenance of all hardware equipment either through the supplier or designated maintenance contractor or through any other third party support company.
  • Installation, Support and Maintenance of HP Compaq, Fujitsu and Dell brand of computer, servers and Systems with Windows operating systems.
  • Designing and Building Proof of Concept Labs, to simulate different System setups based on various requirements.
  • Provide high level support for all users ensuring that they have available to them adequate software to complete their job functions.
  • Train users to ensure each user has the minimum level of computer knowledge they require to fulfill their job functions.
  

Experience as IT Support Engineer

• Employer

• From

  01 June 2013

• To

  28 February 2017

• Detail

  • Responsible for networking, design, installation and maintenance services
  • Supporting users and network administrators over the telephone and by email
  • Maintain the company’s network infrastructure.
  • Configuration and testing of any new hardware and software.
  • Travelling to client sites to help with installs, deployment, and troubleshooting
  • Installing and operating windows desktop and server operating systems.
  • TCP/IP networking and hardware maintenance and repair.
  • Assisting the network manager with support requests.
  • Installation and support of telecommunication equipment.
  • Responsible for supporting: windows XP/vista/7/10, Office /2007/2010, windows server, Active Directory, Exchange 2003/2007, Network Attached Storage(NAS), Anti-Virus products, DNS/DHCP, TCP/IP. Ethernet, wireless router and Firewall Configurations, PABX EXCHANGE IP or non IP.
  

Experience as IT Support Engineer

• Employer

• From

  01 May 2017

• To

  To date

• Detail

  • Provide 1st level helpdesk service to answer users’ inquiries regarding computer soft- and hardware operation to resolve problems
  • Set up and management of current and new staff (User-Administration/Authorization)
  • General networking duties including PCs and Printers, set up and resolution
  • Support of communication and messaging applications e.g. Exchange, Skype,Microsoft Team,webex,Polycom video confering,teleconfercing,
  • Rollout support for strategic IT-projects e.g. CCTV, WiFi, Windows 10
  • Support for remote desktop application Citrix XenApp, Damware
  • Supporting new application roll-out.
  • Hands on network, servers, outlook configurations
  • Coordination with Network, security and Business Application teams for resolving IT issues
  • Managing IP Phones, Projectors and VC unit, periodic testing and follow up with team responsible if issues found until resolution
  • Experience troubleshooting and supporting Apple, Google and Microsoft based configurations (iPad, iOS, iPhones, MacBooks, Microsoft Windows based desktops/laptops, Android devices and related software like Microsoft Office Suite, Internet Explorer, Chrome, etc..)Experience working with Audio / Visual related equipment
  • Administration of local Windows Server systems (storage, back-up etc.)
  • Install, upgrade, support and troubleshoot Windows 7,10, and Microsoft Office 2010,2016,365 and any other authorized desktop applications.
  • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
  • Customize desktop hardware to meet user specifications and site standards
  • Performs work in compliance within specified warranty requirements
  • Provide user data and application recovery
  • User account administration, i.e., account creation and management and password resets on Active Directory
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
  • Responsible for tracking hardware and software inventory
  • Support RIS Applications , KBC Petro-SIM, AspenTech, OSIsoft Process book, Sample Manager, Business Object Reporting,
  • Installation, Configuration, Management of Network License Manager