Hina Munir
Administration
Lahore
Summary of Career
1. Supervising administrative staff and dividing responsibilities to ensure performance.
2. Keep stock of office supplies and place orders when necessary.
3. Organizing, arranging and coordinating meetings.
4. Create and update records and databases with personnel, financial and other data.
5. Manage phone calls and correspondence (e-mail, letters, packages etc.)
6. Coordinating office activities and operations to secure efficiency and compliance to company policies.
7. Writing letters and emails on behalf of other office staff.
8. Support budgeting and bookkeeping procedures
9. Handling external or internal communication or management systems.
10. Manage agendas/travel arrangements/appointments etc. for the upper management
Experience as Office Assistant
SS International (Pvt) Ltd
01 November 2003
31 August 2006
• Handling Petty Cash Expenses.
• Daily Bank Position.
• Payroll Handling.
• Filling of all documents, E-mails and Faxes in order of the Director’s Office.
• Recording the Bills, Invoices.
• Maintaining construction project expanse on daily basis.
Experience as Assistant Manager
Mineral Valley (Pvt) Ltd
01 August 2006
31 May 2010
• Ensure Bank payments was placed on time.
• To create Export documents, Commercial invoice, Packing list of all shipments with the product details.
• Recording the Bills, Invoices received from vendor.
• Purchases (Stationary, office equipment’s, etc.)
• Office Administrative Matters.
• Making Appointment of the Director.
• Handling of all Incoming & Outgoing Calls and other correspondences regarding Director. (E-mails, Faxes)
• Handling Petty Cash Expenses.
Experience as Manager Operations
Splitends Hair & Beauty Saloon
01 May 2010
22 October 2017
• Saloon Administrative Matters.
• Making Appointment of the Director.
• Supervision of all Incoming & Outgoing Calls and other correspondences regarding Saloon. (E-mails, Faxes)
• Drafting
• Handling Petty Cash Expenses.
• Payroll Handling.
• Recording the Bills, Invoices received from vendor.
• Purchases (Stationary, Saloon Stuff)
Experience as Officer Customer Support
Beaconhouse School system
23 October 2017
To date
• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Keep records of all conversations in our call center database in a comprehensible way.
• Booking of Orders from Book Sellers and assigning them for delivery.
• Build sustainable relationships and engage customers by taking the extra mile.
Bachelor 15 August 2003
Major with economics and English.