Experience as IT Specialist

• Employer

• From

  01 September 2018

• To

  31 October 2020

• Detail

  1. Attending to hotel guests’ IT requests ranging from internet connectivity, IP TV support, Telephone support, Room Automation Support, POS support etc.
  2. Providing onsite and remote IT support to the hotel operations team.
  3. Provided Level 1, Level 2 and Level 3 end user support for hardware and network systems and to make sure they are working effectively with minimum interruptions (400+ Users).
  4. Manage core systems in the Hotel while ensuring availability, integrity & security of critical data.
  5. Configuration and Administration of CCTV and Thermal cameras.
  6. Administration of digital signage screens used in signboards, elevators and meeting rooms.
  7. Primary role as a System Administrator includes managing and monitoring Active Directory Services in Windows Server 2012, 2016 and 2019.
  8. Adding desktops and laptops to Organizational Unit (OU).
  9. Unlocking User accounts, resetting passwords, enable/ disable User & Computer accounts.
  10. Coordinating closely with Users and Vendors for the timely closure of tickets (ServiceNow) by strictly following Incident Management Process.
  11. Responsible for handling Vendor Management, License Management, Software and Hardware procurement.
  12. Managing and troubleshooting Office 365 using admin console.
  13. Configure, troubleshoot, and provided technical support for Symantec Endpoint Protection.
  14. Server Virtualization (VMWare & Hyper-V Administration and Management).
  15. Installation, configuring and managing File Servers, Print Servers, Interface Servers, TempTrak Servers, Voicemail Servers.
  16. Monitor server activities and perform daily backups and restoration of backups based on request.
  17. Install, configure and troubleshoot Pulse Secure VPN for remote access.
  18. Followed procedures with ITIL best practices to ensure IT Service Desk Management and maintenance of Business Continuity Process (BCP).
  19. Configuring switch ports from one VLAN to another as per user requirement.
  20. Configuring and troubleshooting VoIP PABX Solutions (Cisco, Avaya and AEI IP phones) for hotel according to user requirements.
  21. Performed software upgrades to make sure all systems were having the latest patches and hotfixes utilizing tools like SCCM.
  22. Develop and adapt any ideas that can enhance Digital Transformation.
  23. IT Technical Project Coordination and Management.
  24. Assisting in IT Budget preparation for the procurement of IT hardware & services (CAPEX & OPEX).
  25. Setting up IT manuals, SOP and escalation matrix.
  26. Troubleshooting of Active Directory, DNS, DHCP and other Applications.
  27. Administration and maintenance of Microsoft Azure Cloud.
  28. Configuration of Switches, Wireless Access Points and Wireless controller.
  29. IP TV support, administration and management.
  30. Access Control List administration.
  31. Radius Server management - Aruba Clearpass Policy Management platform.
  32. Installing operating systems, antivirus, patches & other software’s.
  

Experience as IT Engineer

• Employer

• From

  01 February 2017

• To

  31 August 2018

• Detail

  1. Provide Level 1 and 2 on-site and remote support intervention to the end users on any day and time.
  2. Configuration and Maintenance of ticketing ATM Machines.
  3. Install, configure and manage Vista Entertainment Solution application.
  4. Administration of KidZoft and SNAPP Applications.
  5. Updating products, prices and offers on company website, POS terminals and ticketing ATMs.
  6. Management of Biostar/Gantner devices - An integrated biometric security management platform.
  7. Administration and management of Turnstile devices and Embed devices
  8. Administration & Management of Watchpax used in the big OLED screen at Aquarium in The Dubai Mall.
  9. Administration of Digital Signage screens used in all EMAAR Entertainment Locations (RMG Networks, SignCloud, Brightsign & MintM).
  10. Configuration and administration of Cisco Meraki network devices.
  11. Administration of Virtual Reality (VR) games.
  12. IT Audit of Vista, KidZoft and Snapp Applications.
  13. Utilize IT Service Management tools e.g. Service-Now to transform the impact, speed, and delivery of IT services.
  14. Pre-opening of VR Park, Kidzania and Reel Cinema projects.
  15. Vendor and Asset Management.
  

Experience as IT Administrator

• Employer

• From

  01 February 2013

• To

  31 December 2016

• Detail

  1. End user helpdesk support (Level 1 & 2).
  2. Conducting Systems Analysis and Design.
  3. System Administration.
  4. Performing IT Audits.
  5. Planning, assessing and enforcing of IT Security.
  6. IT Project Management.
  7. Procurement & maintenance of IT equipment.
  8. Asset & Vendor Management.
  

Experience as IT Lecturer & Support Technician

• Employer

• From

  01 May 2010

• To

  30 November 2012

• Detail

  1. Teaching and Assessing Certificate & Diploma Students from Jomo Kenyatta University of Agriculture and Technology (JKUAT) in IT.
  2. Training and Assessing Corporate Clients and End-User Students in IT.
  3. Preparing explicit training modules and teaching materials for use in the classroom as per client requirements.
  4. End user helpdesk support (Level 1 & 2).
  5. Network Administration.
  6. System Administration.
  7. System Analysis & Design.
  8. Verification, Validation and Certification of IT equipment.
  9. Troubleshooting and maintenance of IT equipment and dysfunctional systems.
  10. Ensuring security and integrity of database.
  11. Geo-Spatial database development & management and data analysis using GIS, Remote Sensing and GPS technology.