Experience as Manager Product & Implementation (Corporate Cash Management)

• Employer

  Dubai Islamic Bank Pakistan Ltd.

• From

  15 August 2009

• To

  03 May 2012

• Detail

  + Payments & Payables Management: Developed & deployed customized cheque printing solution, supervised eBanking software development, designed test cases, conducted extensive multi-cycle user acceptance testing & production verification testing, incorporated product enhancements, negotiated down to zero quotation of USD 14k by software vendor for various change requests, defined internal process flows, laid down standard operating procedures (SOP), negotiated service level agreements (SLAs), coordinated with Legal & Shari'a for documentation finalization, launched eBanking, orchestrated sales campaign & numerous implementations.
  + Streamlined bulk processing mandates, Islamic Export Refinance Scheme and managed first-ever IPO by DIB.
  + Collections & Receivables Management: Organized corporate collections capabilities, set up first Permanent Booth for handling DP World's collections at their site for the Bank coordinating with all stakeholders: customer, central bank, branch operations, back office, information security, marketing, admin, security, insurance and other vendors | did cost benefit analysis, drafted detailed SLA, arranged branch license from central bank, branding, assisted in resolving routine operational issues, monthly billing & invoicing.
  + Customer Service: Resolving day-to-day customer queries, password resets, training & re-training of users, analysis of logs for off-site ATM, resolving all operational issues, raised invoice for past 18 months and convinced the customer to clear up PKR 1.3 million in arrears and initiation of Ahlan Banking Service Desk.

Experience as Senior Manager, IT System Administrator & Agile Scrum Master

• Employer

  Al Yusr Islamic Oman Arab Bank

• From

  20 May 2012

• To

  30 September 2020

• Detail

  _________________Senior Manager, In Charge Core Banking Data Migration
  + Wrote SQL Scripts for extracting all static customers and accounts data from iMAL as per FlexCube templates.
  + Worked with all business teams in accelerated data cleansing exercise for all modules.
  + Coordinated with both banks, Path Solutions, Profinch and TestHouse for remaining data migration and testing.
  + Maintained proper data migration documentation and sign-offs from all stakeholders.
  _________________Senior Manager, IT System Administrator & Agile Scrum Master
  + iMAL system administration, BRS writing, SRS review, system enhancements and systems testing.
  + Completed Projects: CDM, ACH Integration, DMS, OCB, OTP for Online Purchases and Salaries Processing.
  + Avoided expense of USD 350k by getting CBO approval on MFT-based Secure Salary Processing solution.
  Developed Business Continuity Plan for Islamic Banking and successfully performed first BCP Exercise.
  + Saved USD 435k in ACH Integration by having developed middleware in-house and negotiating project scope.
  + Coordinated with end-users, Information Security, Auditors with regards to IT systems documentation.
  + Collaborated with various int'l as well as local vendors (Path Solutions, IST Networks, ACI, Sybase, Visa, Imtac, ProgressSoft, CBO, Security Press, MHD, etc.) for trouble-shooting and up-keeping of systems.
  + Liaison with IT, Quality Assurance, Business, Information Security, eBanking, Card Center, Compliance and Logistics departments in meeting day-to-day needs of Al Yusr.
  + Developed Excel-based template for converting files received from corporate customers to standard SIF format.
  _________________Manager, IT Implementations, PMO & Product Support
  + Islamic core banking system selection, Request for Proposals, vendor evaluation, contract negotiations, infrastructure arrangement, iMAL implementation, parameterization, project management, systems testing.
  + Completed Projects: iMAL, FATCA, Visa Debit Cards, Alerts, Wages Protection System, BCSB and Intranet.
  + Saved USD 780k in iMAL License costs by centralizing certain functions and rationalizing user management.
  + Setup 7 Islamic branches at al-Wattayyah, Salalah, Nizwa, Falaj al-Qabail, Ibra, al-Athaiba and al-Buraimi.
  + Scrutinized invoices minutely and got USD 55k reversed from a well-known UK-based EFT Switch vendor.
  + Documented "IT Infrastructure" and "Cash Management PPM" and got it approved from all stakeholders.
  + Launched award-winning website: www.alYusr.om, intranet and doing contents management.
  + Saved USD 42k for the bank through single-handed vendor negotiations for Alerts and IVR projects.
  + Developed User Access Management procedure for iMAL, CAMS, ECC, ACH, RTGS and satisfied auditors.
  + Coordination with Shari'a, product development, finance, IT, admin. and vendors with reference to IT systems.
  + Collaborating with various int'l as well as local vendors for trouble-shooting and up-keeping of systems.
  + Handling all system testing by involving end-users, developing test cases and performing tests.
  + Liaison business with other departments in meeting day-to-day needs of Al Yusr Islamic.
  + Developed ATM & PoS transaction reconciliation mechanism with OmanNet & Visa networks in Excel.
  + Developed outstanding repayments' ageing report and related RD9-12 CBO reporting required monthly.

Experience as Senior Manager IT

• Employer

  Alizz Islamic Bank

• From

  01 October 2020

• To

  To date

• Detail

  + VAT requirements gathering, custodian of historical data and iMAL reports.