Imamuddin
(Mentors)

Supply chain Management
Dubai


Profile Views 242

Recommendations (0)
Last Seen: 27 June 2020 11:00 AM

Skills
Multi-talented, Team player, Supply chain mamnagement, orcale r12, CSCC, SAP, SFDC, Power bi, MS EXCEL, CCNA, MCSA, Business analyst, client management, vendor management, project management, team handling, software license and/or hardware assets, procurement and strategi,
  • Experience
    5 Years
  • U.A.E Experience
    Fresh
  • Industry
    Supply Chain/ Procurement
  • Nationality
    Indian
  • Visa status
    Visit Visa in UAE
  • Qualification
    Bachelor - bachelors in computer application .
Other Matching Titles/Position
Business development executive
SME
Team lead
SR analyst
project head

Summary of Career

1. Identifying right candidate for the right job (assistance in hiring for the team and project with manager )Booking license and support for the direct and indirect customer (VAD & Partners)


2. Contract management , contract renewals, Enter orders manually in Oracle received via e-mail, EDI, or fax and Attending regularly scheduled Sales and Distributor’s meetings
3. Managing High escalations on priority and ensure maintaining the SLA, Creating Sales order in Oracle and logistic update to the client
4. Closely work with Internal Sales team, Revenue team, Finance team, Deal desk management team and emails to Distributors via SFDC on PO related issues.
5. Creating reports and dashboards in sales force(SFDC) and Maintaining escalations tracker
6. Validating the reasons for credit request, Preparing the CRF (Credit Requisition Form) as per the SO/PO and Invoice and Calculating credit and providing credit for the same
7. SID and BID Change and Creation: Create site in ERP and change in CIBER (oracle 11i application)(Partner function )
8. Terminating products and Services: Terminating products or services on a contract and Serial Number Swap: Replacement of new serial number for old serial number
9. train freshers on the project and sharing daily and weekly updated to the team and make sure they follow the updates ,Serial Number Swap: Replacement of new serial number for old serial number
10. Quality implementation and checks and team handling , Error discussion, Project management.

Achievements
Automation
Identified the loophole of the project, suggested to automate and successfully implemented, I stare award ....
Quality parameters
Requested enabling quality to all the analysts before they submit the final report... within 3 months of practice from 70%to 94% report update(24% progress with small effort ). appreciation form client and higher management
Cross training
trained all the analyst on multiple transactions,
Work Experience (Employment History)

Experience as SME For order managemet(Contract management, contract specialist )

  • Employer
    VMware
  • From
    01 January 2016
  • To
    15 May 2019
  • Detail
    Operations Management (Order Management, Contract management):
    SR order analyst: Order Management
    • Worked in Post Booking vertical (Order Management Team)
    • Knowledge of all the skills in Order Management (Expedite, Order Status, Conversion (Item/Warehouse), Change & Cancellation, Configuration, Holds management)
    • Logistic tracing and warehouse updated to customer
    • Having Sound Knowledge of Cisco’s Quote to Cash Module (includes Quote to Order, Order to Manufacturing, Manufacturing to Logistics, Logistics to Invoice)
    • Product upgrade support to customer through booking of upgrade orders
    • Product configuration and Service alignment to Hardware Part
    • Addressing customers request from the booking of the order till the shipment
    • Handling Critical customer’s requests, priority requests and escalations
    • Resolving queries through Sales Force/CRM Tool via addressing Tickets/Service Request number
    • Resolving Product Export related issues through working with Global Export Team
    Service Contract Management:
    • We look after the services department
    • Services stage will appear after the order book
    • Deal with the contract management
    • Quoting team would quote the products we shall proceed with the conversion
    process, if the customer provides us the required documents
    • We use the service order to provide the service to customer and hardware order to update them to contract.

    Operations Management (RCS): Regional Customer Service or CPS (Customer Partner Support) :

    • Single point of contact for resolving escalations & priorities from the client and effective in understanding the client’s requirements
    • ¬Involved heavily in the preparation of standard operating procedures (SOP) for effective execution of the process
    • Weekly & Monthly Capacity Planning and working on the commit for the week or monthly

    Team Management:

    • Mentoring the team by giving various tips to improve process knowledge and overall Process as a whole
    • Experience in coordinating with the extended teams in EMEA and APAC
    • Discussing the appreciations of team members on the floor to boost their morale
    • Grooming new hires and giving floor support

Experience as Sr analyst(CISCO )

  • Employer
    Infosys Limited
  • From
    30 November -0001
  • To
    30 January 2015
  • Detail
    Order Management/Quality Management:
    Process Specialist: Quality Analyst (QA)
    • Experience of working with middleware and interfaces typically found in the EBS Purchasing landscape
    • Will ideally have implemented Oracle Purchasing, end to end at least twice, with at least one in R12

    • Root Cause Analysis for CS Feedback and Customer-Satisfaction surveys and preparing report
    • Cisco license key issue.
    • Handling Audit Calibration activity combine Ops team and Auditors to ensure we all have the same understanding or same page in the process.
    • Having discussion with the error defaulters and providing feedbacks.
    • Preparing quality reports & charts on weekly basis
    • Part of Weekly Client call on Ops Readiness
    • Handling RCS (Case) Feedback via online tracker and coordinating with stakeholders
Academic Qualification

Bachelor 01 November 2012

bachelors in computer application .

Matric 01 July 2009

Completed PUC (ECBA ) From Bangalore University
Mentor
BABAR ALI

Electrical Engineer
Dubai

Last Login: 09 August 2020 1:54 PM
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