Muhammad Hussnain
Customer Services, Business Development & Sales Supervisor Professional
Sharjah
Summary of Career
1. Motivated and detail-oriented sales professional with five years of supervisory experience seeking a management position. Seeking an opportunity to apply my advanced knowledge of sales and customer service and my experience with team-building and staff development
2. Customer Relationship Management
3. Prepare marketing reports by collecting, analyzing, and summarizing data
4. Research competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases
5. Maintaining a clean and enjoyable working environment
6. Create and update records and databases with personnel, financial and other data
7. Reporting and Anaylsis
8. Sharing Reports to Relevant Stake-Holders
9. Achievement and Growth in Sales Targets
10. Increase Revenues
Experience as Intern MNP Sales & Distribution
ZONG CMPak Private Limited
01 September 2018
31 May 2019
▪ Managed MNP numbering series complaints including MTC issues escalation & resolution, MNP Fraud
cases, 667 & 76313 issues & complaints, NPR cancellation complaints, invalid rejection, and port-in
& port out delay complaints
▪ Handled internal & external coordination with other mobile operators, PMD and PTA regarding MNP
issues faced by the internal department of CM Pak via mail. Processed pending ports after
Confirmation of balance from C&SS
▪ Provided complete operational support to nationwide franchises including foreign prepaid activations
and foreign MNP activations within defined TAT and guaranteed provision of visibility of activations.
Rendered operational support to business partners regarding foreign activations and MNP operations
Experience as Customer Service Representative
ZONG CMPak Private Limited
22 June 2019
30 September 2021
▪ Diligently ensured accomplishment of assigned targets in accordance with set parameters; adhered to
SOPs while effectively dealing with customers and maintaining knowledge of policies, procedures,
products and value-added services by attending shift meetings. Achieved up-selling by understanding
customers’ needs
▪ Efficiently identified customers’ requirements, investigated and resolved issues, and
established/maintained effective working relationships with fellow employees while executing and delivering
customer services
▪ Expertly drafted and sustained clients’ data in compliance with SOPs; enhanced sales and operational
efficiency while working on innovative ideas and administering floor management
Experience as Business Development Officer
ZONG CMPak Private Limited
01 October 2021
31 August 2022
• Working on territory integrity & infringement control; fostering positive relations with retailers and
franchise owners of assigned areas; continuously reviewing and bringing improvements in Zong &
Voice KPIs.
• To achieve assigned quantitative targets effectively as per predefined parameters. Communicate
effectively and efficiently while handling customers following the defined SOP.
• To remain updated on all current policies, procedures, promotions, products, and value-added
services offered by the company by attending shift meetings.
• Sell additional services by recognizing customer needs to upsell by explaining new features.
• Identifying customer needs, clarifying information, researching every issue and providing issues or
alternatives. Meet personal and CSC targets as per defined parameters monthly.
• Excellent customer service skills establishing and maintaining effective working relationships with
fellow employees, officials and concerned members of the general public.
• Documenting correct and complete customer documentation as per SOP. Constantly looking for
innovative ideas for improving sales achievement. Floor Management (smooth customer flow). Other
duties as assigned.
Experience as Territory Sale Supervisor
JAZZ Pakistan
18 August 2022
18 August 2023
• Diligently retaining knowledge of Jazz's values, business, products, and regional operating model;
understanding market dynamics; conducting spot checks or retail audits on stock availability while
visiting the market.
• Overseeing franchise operations daily; monitoring reports shared by area manager while carrying out
strong franchise follow-up. Building contacts and guaranteeing smooth and efficient work activities
through franchise and retail network; ensuring retail & distribution network development by engaging
franchise staff & DO
• Focusing on enablers, BVS Activation, EVC (agent to agent serving), market float management (2.3
days), DO service levels (daily basis 50%), recharge (Jazz Load & Scratch cards), non-performers to
be less than 5% (ensure DO follows up with non-performing retailer), and follow up with DO to ensure
minimum balance retailers are less than 5%
• In coordination with enablers focusing on achieving target KPIs: recharge, Gross Ads (pre &
postpaid), Jazz Cash (DR, Cash-In & M-Wallet), MBB (Data Devices), Active Retail Base (EVC; BVS
Devices; & Jazz Cash Retail Base)
• Devising plans to increase handsets, Wi-Fi devices, remittances and postpaid numbers sales.
Engaging retailers in planning BTL (below-the-line) activities based on target achievement. Focusing
on optimal utilization of trade marketing spend; endeavoring to make sure channel footprint
expansion and improvement in KPIs
• Working on territory integrity & infringement control; fostering positive relations with retailers and
franchise owners of assigned areas; continuously reviewing and bringing improvements in Jazz Cash
& Voice KPIs
• Proactively and intuitively bringing forward new ideas and processes for the betterment of the whole
team. Managing franchise and retail channels by motivating and counselling concerned stakeholders
and explaining the profitability model
Bachelor 29 January 2019
BS IT hons