Shahid Alam Bhatti
IT Management Professional
Abu Dhabi
Summary of Career
1. Program Manager at TEG Consultants
2. Regional Manager at Infotouch Global Technologies
3. Program Manager At Saudi Post KSA
4. Senior IT Operations Manager at KASB Bank Limited Pakistan
5. Senior IT consultant At IBM Pakistan deputed at Habib Bank Limited
6. IT Officer at Mobilink GSM Pakistan
7. IT Engineer at Mamoon Trading Company
8. none
9. none
10. none
Experience as
Infotouch Technologies
01 July 2014
31 July 2017
An integrated solutions providing company. My main responsibilities are to develop and manage the Projects development team. Our customers were Government & Oil & Gas sectors.
• Management of Projects development department
• Managing the complete branch operations
• Management of allocated teams on customer site
• Insuring all the projects are as per the customer expectations and meeting timelines
• Managing all the commercial aspects of Abu Dhabi region.
• Projects service delivery management
Saudi Post eMAAS Project (KSA) 2015-2016
Program Manager
A National program of Kingdom of Saudi Arabia for providing email as a solution to the core government entities. I was deployed through Infotouch for the below mentioned roles & responsibilities:
• Single point of contact with Saudi Post , Microsoft KSA and Presedio US
• Vendor management to select & Implementation of software solutions like MS CRM, MS SharePoint, .Net based applications, Manage Engine ticketing system and Cisco Call Manager as a call centre solution.
• Complete requirement analysis and documentation on End user needs as per their activities and business requirements
• RFP creation and vendor meetings
• Complete software deployment life s\cycle designing
• Resource screening for Call Centre support and NOC/SOC departments
• Training schedules for the on boarded resources
• Tier 3 data centre and DR site evaluations
Experience as
TEG Consultants LLC
15 September 2017
An IT consultancy company. My main responsibility is to manage the complete Program delivery to the customer and define the processes and procedures to accomplish
program’s goals and visions. .
• Directly reporting to the CEO of the organization
• Program Management of all the awarded projects for IT.
• Gap analysis , Process & Procedure designing
• Managing and maintaining strong applications team to deliver the accuracy of the project.
• Screening and shortlisting candidates to perform the tasks related to IT projects
• Program Management and task allocation to the resources
• Monitoring the goals and visions to be achieved as per the designed architecture
• Stay up to date as per the latest technologies and enhancements of IT e.g.: Chat Bot, IoT and Artificial intelligence.