Sadaf Sharif Baig
Retail Banking, Customer Services & Admin
Hyderabad
Summary of Career
1. Directed daily operations for Retail bank, including branch sales, business development, Customer service, and credit analysis.
2. Outward / inward clearing Cheque which includes processing, lodgment & Monitoring and reconciliation and Balancing and reporting of General Accounts.
3. Account Opening Process, Cash Deposit/Withdrawal, Fund Transfers, Balance inquiries and other related banking services and products
4. Coordinating and conducting regular meetings with Operation Manager to discuss & resolve daily issues and plan for current day.
5. Satisfy customers with, products, services and features.
6. Greet customers warmly and ascertain problem or reason for calling.
7. Handle complaints, provide appropriate solutions and alternatives with in the time limits and follow up to ensure resolution
8. Coordinating office activities and operations to secure efficiency and compliance to company policy.
9. Supporting administrative staff and dividing responsibilities to ensure performance,Maintaining a clean and enjoyable working environment.
10. Organizing, arranging and coordinating meetings,Travel Arrangements & manage Phone Calls and other correspondence (Emails, Letters).
Experience as Officer Branch Operations
Habib Metropolitan Bank
24 January 2011
22 September 2019
Currently Working
Experience as Customer Services Officer
Faysal Bank
14 July 2008
12 January 2009
Experience as Customer Services Officer
NIB Bank
17 January 2006
07 January 2008
Master 01 August 1998
Masters in StatisticsMatric 01 May 1992
ScienceMaster 01 October 1999
StatisticsBachelor 01 September 1997
StatisticsMaster 01 October 1999
Statistics