Experience as Assistant Manager - Operational Excellence

• Employer

  Waada

• From

  01 October 2021

• To

  31 May 2023

• Detail

   Designed a machine learning model through logistic regression to predict the bonus structure calculation resulting in inclined efficiency and 50% reduction in man-hours
   Leveraged SQL querying skills to create insightful dashboards on Metabase, providing management with real-time data on lead conversion, sales ratios, operational efficiency ratios, and premium-to-claim ratios
   Streamlined claims request fulfillment and conversion processes through automation, resulting in a 75% increase in operational efficiency and significant cost savings.
   Strategized and executed the creation of data-driven dashboards for telco-insurance product profitability, resulting in lucrative collaborations with leading telecommunication companies in Pakistan, such as Zong; drove a 80% increase in revenue and secured 4 new partnerships.
   Reduced customer acquisition costs (CAC) by 15% through data-driven initiatives, earning recognition for outstanding contributions in data analysis, contributing to overall business profitability.
   Fostered collaboration with commercial teams to improve the cost of logistics by taking initiatives to identify key levers for optimizing logistics costs by $7000 and elevated overall customer experience.

Experience as Data & Insight Analyst – food division

• Employer

  Careem

• From

  01 May 2023

• To

  30 September 2023

• Detail

   Leveraged Power BI and Python to analyze data from 4+ sources and produced a comprehensive report detailing failed delivery causes; recommendations led to a 10% decrease in failure rate.
   Spearheaded the design and implementation of KPI metrics across departments, improving team efficiency by 50%.
   Executed a data-driven approach to evaluate restaurant performance; created customized dashboards that provided accurate and timely data to management; enhanced performance of underperforming vendors by 25%.
   Implemented the data-driven strategy, resulting in a 15% increase in AOV, a 10% reduction in churn rate, and a 20% increase in customer engagement.
   Developed and managed reporting dashboards involving financial, operational, and technology utilization KPIs using Tableau to maintain business reviews which recovered vendor acquisition by 60%

Experience as Senior Data Analyst

• Employer

  New Horizon Luxury Transport Services L.L.C

• From

  01 December 2023

• To

  To date

• Detail

   Spearheaded initiatives to optimize driver mechanisms to enhance operational efficiency and reduce resource consumption.
   Employed advanced data analysis techniques to assess the performance of driver mechanisms, identifying inefficiencies and recommending targeted improvements.
   Developed and implemented streamlined processes for evaluating and enhancing driver mechanism efficiency, resulting in a measurable increase in productivity and cost savings.