Experience as

• Employer

• From

  01 March 2003

• To

  31 October 2007

• Detail

  ? Accounts Maintenance.
  ? Installed and troubleshoot all desktop and laptops.
  ? Installed and configured software.
  ? Hardware & Software inventory control.
  

Experience as

• Employer

• From

  01 December 2008

• To

  31 December 2010

• Detail

  ? Installing, upgrade and troubleshooting hardware and software applications.
  ? Escalating relevant customer issues to the technical specialists and ensuring speedy resolution of the issues.
  ? Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
  ? Installation and troubleshooting of Local and Network printer.
  ? Troubleshooting network connectivity in a LAN/WAN environment
  ? Preparation of Daily, Monthly and Timely Compliance report as per requirement.
  ? Installing, configure and troubleshooting Avaya phone, Projector, etc.,
  

Experience as

• Employer

• From

  01 February 2011

• To

  30 April 2012

• Detail

  ? Handling daily technical support activities on Desktop support, Network and Server installation.
  ? Responsible for providing 1st level / 2nd level support to end-users in troubleshooting and resolving PC/Server problems.
  ? Configuring Microsoft outlook for user and troubleshooting Mail Problem.
  ? Provide training end users on usage of computers hardware and software
  ? Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
  

Experience as

• Employer

• From

  01 June 2013

• To

  30 June 2014

• Detail

  ? Providing desk-side support for laptop and desktop computers.
  ? Performed general preventative maintenance tasks on computers, laptops, printers and any other authorized equipment.
  ? Deploy new workstations and printers and installed Windows OS, applications and configuring network.
  ? Installed and configured various applications software Like MS Office 2000/XP, MS Projects and MS outlook for mails access and, Internet Explorer.
  ? Return defective equipment to maintenance inventory, document customer repairs and restock parts inventory to maintain spare parts levels.
  

Experience as

• Employer

• From

  01 July 2014

• To

  29 February 2016

• Detail

  ? Installing, upgrading and troubleshooting hardware and software applications.
  ? Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.
  ? Mail Clients configuration backup & troubleshooting - MS Outlook.
  ? Installing and configuring Windows Server, Domain Controller and DNS.
  ? Kept in constant touch with vendors to resolve problems as quickly & efficiently as possible.
  ? Coordinates with field engineer team to understand the requirements time to time and support them by providing necessary information/status as and when required.
  ? Coordinates with stores for arranging dispatch of spares to field as and when required.
  ? Supports field team by preparing quotation, additional documents as required.
  

Experience as

• Employer

• From

  20 March 2016

• To

  31 July 2017

• Detail

  ? Responding to requests for technical assistance in person via phone, Email and remotely.
  ? Creating tickets in Service desk plus ticketing system and followed up on tickets to provide resolutions for end users.
  ? Achieved 85% high first call resolution and 90% customer satisfaction rate.
  ? Installing, upgrading and troubleshooting Hardware, Windows OS, authorized desktop applications and peripheral equipment.
  ? Installing Backup System Images using Acronis Software.
  ? Optimize and standardize the handling of the antivirus system.
  ? Configuring and troubleshooting mail Clients such as Lotus Notes.
  ? Installing & supporting of software like Microsoft Office, Open Office etc.,
  ? Troubleshooting Network related issues.
  ? Installed, configured and maintained the regular updates of Antivirus.
  ? Attending calls of CEO's, VIP and Managers.
  ? Installing, configure and troubleshooting Printer, Avaya phone, Projector, etc.,
  ? Created Analyst performance reports and delivered them to senior management.