Dewan Ahmed Shaki
Room Attendant
Dhaka
Summary of Career
1. Greet guests upon interaction with a warm and friendly greeting.
2. Clean guest rooms and common areas of the hotel according to standards within the allotted time frame by sweeping, scrubbing, vacuuming and mop floors.
3. Clean and sanitize bathrooms, Empty trash bins and dispose of waste properly.
4. Make beds, Change linens and replace towels and other amenities.
5. Clean and polish furniture and fixtures; dust furniture, walls or equipment.
6. Restock supplies in rooms and common areas.
7. Notify managers concerning the need for repairs in guest rooms.
8. Process guest items left in rooms according to lost and found policy.
9. Practice safe work habits, wear protective safety equipment.
10. Follow all hotel policies and procedures regarding cleanliness and guest service, ensure overall guest satisfaction.
Experience as Banquet Waiter (On Call)
Intercontinental Dhaka
01 January 2023
31 August 2024
Welcoming guests
Greeting guests
Serving guests
Serving food and beverages
Observing guests and fulfilling additional requests
Cleanliness
Dinner service
Keeping the floor clean
Adhere to grooming and appearance standards
Assigning team members appropriate responsibilities
Assisting with setup and cleanup
Enforcing hygiene regulations
Listening actively and communicating verbally
Other duties as assigned
Experience as Housekeeping Room Attendant
Empyrean Hotel
01 May 2023
To date
Greet guests upon interaction with a warm and friendly greeting.
Clean guest rooms and common areas of the hotel according to standards within the allotted time frame by sweeping, scrubbing, vacuuming and mop floors.
Clean and sanitize bathrooms.
Empty trash bins and dispose of waste properly.
Make beds, Change linens and replace towels and other amenities.
Clean and polish furniture and fixtures; dust furniture, walls or equipment.
Restock supplies in rooms and common areas.
Notify managers concerning the need for repairs in guest rooms.
Report any maintenance issues or safety hazards to management.
Process guest items left in rooms according to lost and found policy.
Follow sustainability guidelines and practices related to HHM’s Earth View program.
Practice safe work habits, wear protective safety equipment.
Perform house person and lobby attendant duties when short staffed or during peak periods.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Follow all hotel policies and procedures regarding cleanliness and guest service
Using Hotel Software.
Matric 26 June 2008
Course:- Secondary School Certificate, GPA:- 3.56 out of 5, Subject:- Business StudiesIntermediate 15 July 2010
Course:- Higher Secondary Certificate, GPA:- 4.40 Out of 5, Subject:- Business StudiesOther 12 March 2023
Course:- Diploma, CGPA:- 3.43 Out of 4, Subject:- Hotel, Tourism and Hospitality ManagementDiploma