MUHAMMAD SHAHZEB
CUSTOMER SERVICE REPRESENTATIVE
SHARJAH
Summary of Career
1. • Executing customer transactions regarding cash, money orders and money exchange
2. Handling external or internal communication or management systems.
3. • Oversaw day-to-day operations of the Customer Care department, efficiently handling inquiries, resolving issues, and maintaining high customer satisfaction levels.
4. ● Attending all telephonic calls and give information as required by customer
5. ● Consistently Achieved Sales target set by the branch.
6. ● Promoting and cross selling products.
7. ● Respecting and complying with AML (Anti money laundering) rules, policy and procedures of the company at all times.
8. • Processing exchange and foreign currency.
9. • CRM handling
10. • Conducted regular team meetings, performance evaluations, and training sessions to enhance team members' skills and knowledge
Experience as ASSOCIATE EXECUTIVE(CSR)
Axact Pvt Ltd
02 January 2017
05 January 2018
• Managed a team of 14 customer service representatives, providing guidance, coaching, and training to ensure exceptional service delivery
• Shift supervisor & maintained master files
• Oversaw day-to-day operations of the Customer Care department, efficiently handling inquiries, resolving issues, and maintaining high customer satisfaction levels.
• CRM handling
• Developed and implemented customer service standards, policies, and procedures, contributing to a consistent and efficient service delivery process.
• Conducted regular team meetings, performance evaluations, and training sessions to enhance team members' skills and knowledge
Experience as CUSTOMER SERVICE OFFICER/TELLER
Uae Exchange center LLC
21 August 2018
15 May 2020
• Executing customer transactions regarding cash, money orders and money exchange
• Responding to all customer inquiries regarding their transactions and account history.
• Proficient in engaging more than 60 currencies.
• Maintaining balancing record with 100% rate of accuracy.
• Exceeding monthly sales goal.
• Effectively Cross selling/Up selling of different products to customer
• Recording amounts received and preparing reports of transactions.
• Processing exchange and foreign currency.
• Maintaining friendly and professional customer interactions.
• Training new employees regarding money exchange procedures and cash drawer handling
Experience as CUSTOMER SERVICE OFFICER/TELLER
AL ANSARI EXCHANGE
16 June 2020
28 August 2023
● Handling cash
● Conducting Corporate Transactions
● Provides excellent and error free services to customers
● Resolving customer complaints independently
● Attending all telephonic calls and give information as required by customer
● Promoting and cross selling products.
● Consistently Achieved Sales target set by the branch.
● WPS account opening for companies (salary deposits cash and cheque and salary withdrawals)
● Respecting and complying with AML (Anti money laundering) rules, policy and procedures of the company at all times.
● Collecting supporting docs for the transactions conducted and arranging them for file keeping,
Matric 23 May 2008
SSC IN SCIENCEIntermediate 21 May 2010
FSC IN PRE ENGINEERINGBachelor 27 February 2015
BACHELORS IN DEVELOPMENT STUDIES. PASED WITH 2.7 GPAMaster 24 February 2017
M.PHIL IN INTERNATIONAL DEVELOPMENT STUDIES FROM IQRA UNICERSITY ISLAMABAD. PASSED WITH 3.2 CGPA