Experience as NOC Engineer

• Employer

  EESPAK

• From

  01 June 2017

• To

  31 July 2018

• Detail

  • Constantly monitoring the organization's network infrastructure, systems, and applications to ensure they are operating efficiently and securely. This includes tracking network performance, uptime, and response times.
  • Responding to and resolving network-related incidents and outages promptly. This may involve troubleshooting, identifying root causes, and coordinating with other teams or vendors to implement solutions.
  • Acknowledging and managing alerts generated by network monitoring tools.
  • Conducting routine checks and maintenance tasks to prevent potential issues and optimize network performance.
  • Keeping detailed records of incidents, troubleshooting steps, and resolutions in order to build a knowledge base and facilitate smoother future incident resolution.
  • Analyzing network performance data and generating reports to identify trends, areas for improvement, and potential capacity planning needs.
  • Being available for on-call rotations to provide 24/7 support for critical incidents or emergencies.

Experience as Cluster Owner

• Employer

  ZONG CMPak

• From

  01 July 2018

• To

  30 September 2019

• Detail

  • Managed cluster activities and reported issues with feasible solutions
  • Conducted meetings with operators and subcontractors
  • Troubleshoot microwave transmission issues
  • Ensured compliance with all KPIs
  • Coordinated with customers to meet project timelines
  • Conducted HOTO procedures, RMS and alarm testing, site audits

Experience as QA/QC Engineer

• Employer

  Telenor Pakistan RHQ

• From

  01 September 2019

• To

  31 October 2021

• Detail

  • Conducting thorough inspections and tests of products, materials, or processes to ensure they meet quality standards and specifications
  • Monitored and executed site audit assignments as per approved plans
  • Ensured adherence to quality standards and best practices
  • Directed and supervised audits and reviewed operation teams work
  • Prepared draft and final reports for management review
  • Assisted in executive summaries for Audit Committee and Management
  • Conducting root cause analysis to identify the underlying causes of quality issues and implementing solution reporting

Experience as Regional Manager Operation and Maintenance

• Employer

  Associate Technology Limited

• From

  01 November 2021

• To

  30 June 2023

• Detail

  • Managed AC/DC power systems, including generators, rectifiers, UPS, ACs, AVR, ATS
  • Monitored and controlled energy consumption through site audits and analysis to reduce Operational expense.
  • Addressed generator-related issues, including overhauling
  • Initiated network improvement initiatives, prepared dashboards, reports, and KPIs
  • Timely communication of outages and updates to management and NOC
  • Resolved escalated issues from technology teams
  • Processed invoices and ATPs for subcontractors
  • Preparing and presenting quality reports and metrics to management and other stakeholders
  • Managed site security, theft prevention, and insurance tracking