Experience as Customer Service Executive

• Employer

  BLS International, Bur Dubai, Dubai

• From

  01 April 2018

• To

  18 March 2020

• Detail

  Key Projects
  ▪ Spain Visa Center – Tecom, Dubai
  ▪ The Ruler’s Court - Dubai
  Key Responsibilities
  ▪ Handling the complete procedure of visa application as per the standards.
  ▪ Reviewing and screening customer applications
  ▪ Converting potential leads customers to premium services.
  ▪ Upselling additional services to bring in more revenue.
  ▪ Develop and maintain relationships with the customer
  ▪ Handling cross culture customer interactions.
  ▪ Listen, understand, and respond to customer inquiries and guide them.
  ▪ Managing day-to-day operations in the branch.
  ▪ Manage escalations with respected customers through proper channels.
  ▪ Responding by writing business emails and calls to concerns
  ▪ Provide customer feedback to the management to improve the service.
  ▪ Constantly update self on product knowledge.