Syed Mubarak Ali
Information Technology
Dubai
Summary of Career
1. My significant exposure to all aspects of IT Support and managed services, remote support initiatives with related wireless configuration and desktop support execution successes, have equipped me with the critical, technical and creative abilities enabling me to thrive in the fast-paced environment at your company. The positions that I have held, as listed in my attached résumé, have given me the experience that denotes me as a strong candidate for this position with your company. Throughout my
2. 5+ years of experience as a System Support Engineer for Shell Bird Groups of Companies-UAE.
3. 4+ years of experience as an IT Supervisor for Rak Ghani Glass LLC-UAE.
4. At HopeTech DMCC from Nov 2021 to Present: · Developed and implemented custom system solutions, IT Policies and Budget. · Created extensive maintenance regimen and Standard Operating Procedures for staff. · Maintained the highest level of System security based on most current IT security trends. · Established SOP for network performance, Data Protection and troubleshooting tuning that was followed by the IT Department.
5. Developed and implemented security updates in accordance with the latest industry trends. · Lead critical business/technology analysis, testing, network administration and process improvement strategies resulting in improved efficiencies, higher quality, cost containment and increased functionality.
6. Provided virtual online and over the phone technical support for Linux, Mac OS, Windows servers (Active Directory, DHCP, DNS, Hyper-V/VMware etc.), network security and stability in virtual infrastructure environments and desktop and server software installation and enterprise desktop configurations.
7. Managed many user environments and supported numerous users, performing systems administration for local and virtual users, printer and network shares.
8. Demonstrated Helpdesk-centric support for remote users, with the ability to communicate in an effective manner and to quickly solve the reported problem, the first time.
9. Earned Master’s degree in Computer Science from Virtual University of Pakistan.
10. Got MCITP, MCP, MCSA, WordPress, Digital Marketing, Graphic Design and SEO certification
Experience as System Support Engineer
ShellBird Group of Companies
08 February 2012
30 April 2017
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network infrastructure, servers’ machines, virtual server and upgrade computer components / software’s. Troubleshoot hardware and software issues, documenting problems and solutions, prioritizing problems by assessing impact of glitches.
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of systems and infrastructure availability. Maintain security, backup, and redundancy strategies. Provide 2nd and 3rd level support. Liaise with vendors and other IT personnel for problem resolution.
Experience as IT Supervisor
Rak Ghani Glass LLC
28 May 2017
31 October 2021
• As an IT Supervisor takes care of the user accounts, group policies permissions, access rights, and storage allocations. I offer technical support and troubleshoot any hardware and software problems related to server machines, desktop / laptops, printer machines, LAN/WAN and storage NAS devices etc.
• Handle issues concerning applications, SQL database and server operations. I do thorough research on upcoming products, service protocols, and standards in support of systems software procurement and development efforts.
• Plan and implement policies and budget of the department. Analysis new/existing ERP modules and implemented after development completion.
Experience as IT Supervisor
hopeTech DMCC
02 November 2021
To date
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly. Also assure maintenance and renewal of Email domain, website and other contracts on time by 3rd party according to company policy.
• Ensure all internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; On-Site, on call & Remote Support, Router, Switches, VPN, LANs, WANs, DHCP, DNS, RFID system, projectors and IP PBX system and network segments are implemented and working.
• Perform routine/scheduled audits for the systems, including all backups. Implementing safety procedures, IT policies and data recovery plans. Server machine administration and installation of application for centralization operations.
• Responsible for budgeting, ISO-27001 policies, procedures and safety protocols for organization. Interact with the other department teams to assist in training and mentoring less experienced team members or staff and acting as a subject matter expert.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes. Participate in the design of information and operational support systems.
Bachelor 31 December 2010
Bachelor in Computer ScienceMaster 30 April 2019
MCSDigital Marketing
WordPress
Graphic Design
MCTS
MCTS
MCTS
MCITP-Enterprise Administrator
MCTS-Exchange Server
MCSA- Windows Server
Microsoft Certified Professional
Microsoft IT Professional