Experience as Research Associate

• Employer

  BNC Network, Sharjah

• From

  25 July 2021

• To

  24 July 2022

• Detail

   Conduct research to update construction projects by calling companies and online research to meet the set targets.
   Obtaining the required information through telephonic interviews and data entry of assigned construction projects.
   Perform both, primary and secondary market research.
   Identify areas of improvement to achieve data quality.
   Evaluating the data and making recommendations/suggestions required to improve the quality of data received.
   Participate in taking new initiatives in alignment with business requirements.
   Building relationships within the industry to streamline project intelligence gathering and to identify projects in the earliest possible stages.
   Gathering data from online and other sources.
   Writing and publishing articles for BNC Air.
   Verification of data as assigned to ensure compliance with the company's data policy and standards.
   Providing daily reports & presentations as required.
  

Experience as Administrative Assistant

• Employer

  Noor Travels, Sharjah

• From

  01 May 2020

• To

  30 April 2021

• Detail

   Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
   Managed all transactions and tasks regarding petty cash and purchase orders.
   Maintained staff directory and company policy handbook for human resources department.
   Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
   Drafted professional memos, letters, and marketing copy to support business objectives and growth.
   Created PowerPoint presentations for business development purposes.
   Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  
  

Experience as Call Center Supervisor

• Employer

  BLS International, Bur Dubai, Dubai

• From

  01 January 2018

• To

  30 June 2018

• Detail

  
   Trained team members on performance metrics and consumer behavior identification.
   Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
   Created team rotations to ensure the center was manned effectively during peak hours.
   Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
   Prepared daily MIS reports and sales conversion report of passport, visa, and attestation to assist business leaders with key decision-making and strategic operational planning.
   Anticipate escalation and take over calls when needed.
   Developing sales goals for the team and ensuring goals are met.
   Built customer loyalty by placing follow up calls for customers who reported issues customers faced in the center.
   Reverting to customer feedback, complaints, and queries customers send to company mail.
  
  

Experience as Senior Customer Service Sales Executive

• Employer

  BLS International, Bur Dubai, Dubai

• From

  08 October 2016

• To

  26 December 2019

• Detail

   Award for Sales of the Half Quarterly in 2017.
   Top Sales Performer Oct 2017, Jan 2018, July 2018, Nov 2018, Jan 2019 - Mar 2019, Apr 2019 - Sep 2019.
   Described product and service details to customers to provide information on premium lounge benefits and advantages.
   Explained online self-help options to customers to promote additional and after-hours support choices.
   Conferred with customers about concerns with services to resolve problems and drive sales.
   Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
   Maintained accurate and current customer account data with manual forms processing and digital information updates.
   Entered customer interaction details in prologix to track requests, document problems and record solutions offered.
   Constantly updating self on updates set by Consulate General of India, Dubai, and Embassy of India, Abu Dhabi.
   Achieving monthly targets by upselling of services.
   Worked closely with sales departments to gain feedback and identify areas to improve support performance and improve service.
  

Experience as Sales Executive

• Employer

  Sparkle International Academy

• From

  01 December 2015

• To

  30 June 2016

• Detail

   Contacting and connecting with parents to inform them about new developments in company's services by phone, email, and in person.
   Training personnel and helping team members develop their skills.
   Identifying new sales leads and pitching services.
   Maintaining fruitful relationships with existing customers
   Making excel sheets regarding sales report.
   Visiting 3 -4 schools monthly and conducting competitions to promote services.