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Divya

Complaint management and service quality
MUMBAI

Profile Views 111
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Last Seen: 10 July 2022 9:59 AM

Skills
Tat management Microsoft excel analytical skills Customer Services root cause analysis process improvement
  • Experience
    9 Years
  • U.A.E Experience
    Fresh
  • Industry
    Banking & Finance
  • Nationality
    Indian
  • Visa status
    Not Applicable
  • Qualification
    Bachelor - Bachelor In Financial Market
  • Driving License: Na
Other Matching Titles/Position
Complaints handling
Customer service
Fraud investigation
Root cause analysis
Service Quality
Industry Titles
Banking & Finance
Banking & Finance
Leisure/Entertainment/Customer Service

Summary of Career

1. Complaint Handling

2. Complaint reduction

3. Data analysis

4. Root cause analysis

5. Relationship Management

6. Handling HNI PORTFOLIO

7. TAT ADHERENCE

8. Regulatory complaint response

9. Discussion with RBI dealing officers

10. Expertise in Kyc , and fraud complaints

Work Experience (Employment History)

Experience as Senior Manager

  • Employer

    Kotak Mahindra Bank Ltd

  • From

    22 June 2017

  • To

    To date

  • Detail

    Complaint Handling and service quality

Experience as Assistant Manager

  • Employer

    HDFC Bank Ltd

  • From

    20 May 2015

  • To

    10 June 2017

  • Detail

    Service relationship management

Academic Qualification

Bachelor 30 April 2012

Bachelor In Financial Market
Certifications

Six sigma yellow belt

  • Duration
    2030
  • Description
    Completed Lean six sigma yellow belt on 3rd July 2022
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