Experience as Operations Manager

• Employer

  FedEx Kenya ( Delta Cargo Handling)

• From

  04 October 2020

• To

  04 September 2021

• Detail

  October,2020 to date: Operations
   Handling all aspects of Operations Management at FedEx's largest hub in Kenya at Nairobi Int'l Airport.
   Managing a team of handlers, airport runners, delivery drivers and other personnel to ensure correct offloading, sorting, loading and delivery of goods and documents.
   Data collection and reporting to higher management to ensure that all customer satisfaction and profitability goals are reached or exceeded.
   Building and maintaining relationships with other stakeholders, including the Customs Department, cargo handlers and vendors.

Experience as Sales & Administrator

• Employer

  I Project Real Estate

• From

  01 April 2018

• To

  31 October 2020

• Detail

  
   Develops property listings by building rapport and reaching out to potential sellers, meeting potential sellers in community activities and real estate workshops.
   Closes sales by understanding buyers' requirements, matching requirements to listings, showing properties, demonstrating benefits, relaying offers, suggesting alterations, writing a contract.
   Develops buyers by meeting potential buyers in community activities; greeting drop- ins; placing advertisements; responding to inquiries.

Experience as Business Development Manager/ Sales

• Employer

  VSMGlobal

• From

  03 April 2017

• To

  27 December 2017

• Detail

  April, 2017 – Present: Business Development/ Sales of products for FM industry Greenerect (Formally VSMGlobal)
   Identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts & existing customers
   Build contacts with potential clients to create new business opportunities
   Responsible for account development, cold calling, assessing client needs, and
  identifying solutions
   Successfully secured first big client for the company and ensured the customer became one of our loyal regular Customers.
   Constantly review the customer feedback and then suggest ways to improves the processes and customer service level which increased the satisfaction rate from 75% to 93%
   Manage account relationships, contract negations, sales, pricing, billing, and logistics
   Work closely with other departments to convert potential clients to loyal customers
   Collaborate with cross-functional teams to improve customer service experience
   Lead planning, strategy, proposal process, and bid preparation
   Perform market research on competition and industry trends

Experience as Facilities Management Professional

• Employer

  Telecommunications Regulatory Authority

• From

  14 March 2016

• To

  15 April 2017

• Detail

  March, 2016 – April, 2017: Facilities Management Professional: Telecommunications Regulatory Authority – TRA
   Initiated the proper use of Computer-aided Facilities Management - CAFM (ensured timely updates of new documents to hard copy and electronic versions, distribution to various departments, and proactive tracking of orders and service orders placed with vendors to ensure accurate billing, processing of vendors invoices and resolutions of inquiries and discrepancies
   Environmental Health & Safety EXPERIENCE:
   Contractor & Vendor Management
   Budget Administration
   Procurement and Contract Management
   Utility Management
   Team Leadership
   Project Management
   Implemented a set of tracking forms and related documentation to increase efficiency and responsiveness of the FM team
   Review and optimization of various internal procedures to increase productivity and customer satisfaction while decreasing the costs.
   Maintained a calendar of sub-contractors PPM schedules to ensure services are performed with no deviations
   Identified failures in contract performance via service reports and took appropriate action in liaison with the operations team for
  rectification in accordance with the contract terms.
   Increased Customer satisfaction through excellent rapport and working relationship with customers.
   Led investigation of any security incidents on property and reported back to executives on findings and action

Experience as Logistics & Project Coordinator

• Employer

  Enova By Veolia

• From

  01 August 2007

• To

  15 April 2015

• Detail

  
  Enova (Formally MAF Dalkia Middle East) – Coordinating multiple sites
   Complete Facilities Management (FM) management of a total of eight different sites with multiple clients and different contract
  arrangements. Fully responsible for all management tasks in the absences of the Senior Operations Manager, and in-depth involvement
  with all aspects of FM management for these eight clients. This reduced administrative cost by 30%
   Negotiated contracts with vendors and prepared standard & special Service Contracts.
   Review and amend RFPs, Tender documents and proposed key Contracts to ensure compliance with internal QMS procedures as well as
  to maintain company’s performance goals and targets
   Develop, maintain and Track work requests, monitor and control facility operating costs, contract expenditures, and future upgrades
   Monitored operating budgets, making needed adjustments to ensure budget requirements are achieved.
   Managed in-house teams of multiple skill including building Engineers, electricians, painters, carpenters, HVAC technicians
   Oversee work performed by 20+ vendors performing multiple level of work including projects up to 900k