Summary of Career
1. Deploying patches through desktop central and restarting servers on downtime.
2. Worked with Active Directory to reset passwords, unlock accounts, etc.
3. Creating Service Request in Manage engine tool and delete user accounts as per request.
4. Working on server drive space threshold value, CPU utilization, memory utilization and services.
5. Monitoring Network as well as Server using Monitoring tools like Solar winds, IT Helpdesk Manage Engine
6. Monitoring logs of network & host exploit mitigation, sonar, risk, scan & also attacks, traffic & Memory exploit on Symantec endpoint protection manager.
7. Performing daily as well as weekly backup activities using veritas net backup console.
8. Handled 110+ daily inbound calls while providing superior customer service to customers.
9. Configuring of MS Outlook and Troubleshooting Outlook related issues.
10. Creating & assigning the ticket as per the issue to the concern team using manage engine as a ticketing tool.