Summary of Career

1. Windows OS installation, configuration, patching, and troubleshooting

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2. Office 365 administration – Outlook, Teams, SharePoint, Mailboxes, OneDrive

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3. Identity & access management – Ping ID and Active Directory user management

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4. Networking – troubleshooting network issues, basic switch and router configurations

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5. Printer setup, configuration, and troubleshooting

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6. IT asset management and stock reconciliation

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7. Incident, service request, and SLA reporting (ServiceNow, BMC Remedy, Jira)

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8. Hardware support – HDD configuration and BitLocker implementation

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9. User support – end-user training, onboarding, and troubleshooting IT issues

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10. Strong problem-solving, communication, and customer service skills

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