Summary of Career

1. Managing team of sale & observing them dealing with customers to ensure quality of service.

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2. Look after customer service.

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3. Resolving routine customer complaints on daily base.

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4. Planning the training and standardization of service delivery.

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5. Conducting monthly quality assurance surveys of customers for service improvement.

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6. Possessing excellent product knowledge to enhance customer support.

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7. Maintaining a pleasant working environment team.

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8. Generate sales leads official & personal references.

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9. Build sustainable relationships and trust with customer accounts through open and interactive communication.

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10. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

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